Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessie Madeira

Hamilton ,ON

Summary

With over 11 years of combined experience in medical administration and luxury customer service, I have a proven track record of ensuring smooth operations and delivering exceptional client experiences. As a Treatment Coordinator at Nebo Dental, I excel in patient education, scheduling, and maintaining confidentiality through accurate record-keeping. My role as a Senior Artist and District Session Facilitator at Sephora Canada has honed my skills in client consultation, personalized services, and training junior artists. Additionally, my tenure at Meadowlands Medical Centre has equipped me with expertise in multitasking, professional correspondence, and establishing office procedures. I am dedicated to providing high-quality service and fostering a welcoming environment for both clients and staff.

Overview

9
9
years of professional experience

Work History

Treatment Coordinator

Nebo Dental
02.2020 - Current
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Explained procedures and benefits, post treatment care and prevention methods.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times.

Senior Artist/ District Session Facilitator

Sephora
04.2016 - Current
  • Certified Senior Makeup Artist and District Teacher for Ontario West, East and GTA.
  • Making clients feel beautiful and appreciated, while maintaining a welcoming and professional environment.
  • Established strong relationships with clients, leading to repeat business opportunities and increased revenue generation.
  • Communicating with clients to understand their makeup requirements and preferences, and providing personalized makeup consultations.
  • Applying makeup products such as foundation, mascara, lipstick, and more using professional techniques to enhance clients' appearance.
  • Advising clients on skincare routines and makeup application techniques to maintain healthy skin.
  • Creating custom looks for clients based on their needs, such as for weddings, photo shoots, or special events.
  • Ensuring the cleanliness and hygiene of all makeup tools and workstations.
  • Training Coaching, developing, and certifying junior artists, as well as conducting makeup trials before special events or performances.
  • Keeping up-to-date with beauty trends, new products, and techniques to offer clients the most current looks.
  • Styling makeup for special events such as weddings, parties, and photo shoots.
  • Attended exclusive brand training for companies such as: Christian Dior, Marc Jacobs (Sarah Tanno), Haus Labs, Fenty, Morphe (Tim 'Nitro' Pagan), Laura Mercier (Michel Coulombe), Philosophy (Mario Dedivanovic), etc.
  • Member of the Health & Safety Committee


Medical Office Administrator

Meadowlands Medical Centre
08.2021 - 09.2023
  • Optimized patient flow within the clinic by triaging, scheduling and confirming medical appointments with patients for both in clinic and off-site locations.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
  • Reviewed and sent medical records to other physicians upon request.
  • Professional correspondence and preparing documents for review by the doctor to be communicated to other doctors, specialists, insurance companies, drug reps, etc.
  • Determine and establishing office procedures and routines Supervising and training staff in policies and procedures, current software, updates, etc.
  • Prepare internal/ external financial statements and billing.
  • Managed inventory effectively to reduce waste while ensuring adequate stock levels for essential supplies at all times.
  • Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
  • Enhanced patient satisfaction with timely follow-ups and communication regarding their appointments and test results.

Education

Senior Artist Certificate

Sephora University
12-2018

Certified Make Up Artist Certificate

Sephora University
05-2017

Skills

Scheduling and Coordination: Skilled in managing and coordinating appointments to ensure efficient scheduling and reducing wait times

Confidentiality and Record Keeping: Experienced in accurate record keeping of medical documentation, insurance verification, and billing while maintaining confidentiality

Multitasking and Professionalism: Well-versed in multitasking, addressing in-person and omni patient inquiries, and responding to emails in a timely manner

Communication and Correspondence: Skilled in professional correspondence, preparing documents for review, and communicating with doctors, specialists, insurance companies, and drug representatives

Office Procedures and Supervision: Experienced in determining and establishing office procedures and routines, supervising and training staff, and maintaining inventory

Financial Management: Proficient in preparing internal and external financial statements and billing

Patient Education: Proficient in consulting treatment options with patients, explaining procedures and benefits, and providing post-treatment care and prevention methods

Client Experience: Expertise in creating a welcoming and professional environment, making clients feel appreciated and beautiful

Training and Development: Proficient in coaching, developing, and certifying junior artists, as well as training staff in policies, procedures, and current software

Personalized Services: Ability to provide personalized experiences for clients based on their individual needs

Technology: Oscar PRO, lndivicare, ClearDent, Microsoft Word, Excel, PowerPoint, Google Suites, ChatGPT, ChatOn Ai, etc

Languages

English
Native or Bilingual
Portuguese
Professional Working

Timeline

Medical Office Administrator

Meadowlands Medical Centre
08.2021 - 09.2023

Treatment Coordinator

Nebo Dental
02.2020 - Current

Senior Artist/ District Session Facilitator

Sephora
04.2016 - Current

Senior Artist Certificate

Sephora University

Certified Make Up Artist Certificate

Sephora University

Similar Profiles

CREATE PROFILE
Jessie Madeira