Jessie Kohl
Edmonton,AB
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Boston Pizza Restaurant. Skilled in staff management and business development, adept at multitasking and fostering strong customer relationships. Achieved significant improvements in operational efficiency and service quality, demonstrating exceptional leadership and customer service skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Boston Pizza Restaurant
03.2019 - 07.2024
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Account Executive
Golden West Broadcasting
10.2022 - 06.2024
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Prepared additional quotes for current clients to upsell products and services.
- Researched competitive landscape and emerging technologies to position brand in global marketplace.
Bartender
Boston Pizza Restaurant
03.2017 - 03.2019
- Kept bar presentable and well-stocked to meet customer needs.
- Followed strict recipes and drink measurements to minimize product used.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Cook
Thomson Lake Clubhouse
05.2011 - 09.2016
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Communicated closely with servers to fully understand special orders for customers.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Education
High School Diploma -
Coronach School
Coronach, SK06.2015
Skills
- Staff Management
- Schedule development
- Business Development
- Customer Service
- Safe Food Handling
- Leadership
- Multitasking
Languages
English
Certification
Food Safety - Level 1
Timeline
Account Executive
Golden West Broadcasting
10.2022 - 06.2024
Manager
Boston Pizza Restaurant
03.2019 - 07.2024
Bartender
Boston Pizza Restaurant
03.2017 - 03.2019
Cook
Thomson Lake Clubhouse
05.2011 - 09.2016
High School Diploma -
Coronach School
Similar Profiles
Brooklyn KerrivanBrooklyn Kerrivan
Restaurant Hostess at Boston Pizza Restaurant and Sports BarRestaurant Hostess at Boston Pizza Restaurant and Sports Bar
Janvi BhalalaJanvi Bhalala
Kitchen Supervisor at Boston Pizza RestaurantKitchen Supervisor at Boston Pizza Restaurant
Kateri DrysdaleKateri Drysdale
Line Cook Supervisor at Boston Pizza RestaurantLine Cook Supervisor at Boston Pizza Restaurant
SHEALYNN MCCALLUMSHEALYNN MCCALLUM
Expeditor/Hostess/Server at Boston Pizza RestaurantExpeditor/Hostess/Server at Boston Pizza Restaurant
Miranda DolphinMiranda Dolphin
Practicum Student Therapist at River's Edge Counselling CentrePracticum Student Therapist at River's Edge Counselling Centre