Jessie Jaimes

• Manage multiple projects simultaneously, deliver results within tight deadlines while maintaining high-quality standards.
• Evaluated internal processes, ensuring adherence to regulatory requirements and standards.
• Maintained accurate records of all identified opportunities, enabling timely reporting to senior management.
• Provides guidance regarding procedural, technical, and operational changes.
• Inspects data to identify issues and trends

•Processes customer requests for statements, ordering additional checks and updating customer personal information in database

•Approaches prospective clients through cold calling and emails.

•Informs customers of procedures for applying for

services such as ATM cards, direct deposit of checks and

certificates of deposit.

•Backs up teller team by handling needs of new and

existing customers at main counter.

•Presents new and additional products and services to

existing customers.

•Works to maintain outstanding attendance record,

consistently arriving to work ready to start immediately.

•Follows up with customers about resolved issues and to

maintain high standards of customer service.

•Welcomes, greets and assisted guests in high-traffic

center, generating new business and servicing existing

clients.

•Responds to customer requests, offering excellent

support and tailored recommendations to address needs.

• Assists with complex transactions using overrides and functions requiring additional authorization levels.

•Coordinated client meetings to offer expert,
individualized service, driving sales and boosting brand
loyalty.

•Helped large volume of customers every day with
positive attitude and focus on customer satisfaction.

• Answered customer inquiries regarding account
balances, transaction history, services charges and
interest rates.

• Identified sales opportunities and referred customers to
branch partners in financial services.

• Replenished ATM funds in empty canisters prior to
validation process.

• Provided customers with appropriate literature on
banking products and services.

• Answered inquiries regarding checking and savings
accounts and other related products.

• Identified potential needs through observation,
questioning and listening.