Jessie Ho
San Jose,CA
Summary
Diligent and experienced automotive technician proficient in problem solving in a fast paced environment while consistently delivering excellent customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Automotive Technician
Porsche Stevens Creek
08.2023 - Current
- Performed diagnostic tests and troubleshooting on various vehicle systems, including engine, transmission, electrical, and suspension
- Repaired or replaced faulty components in accordance with Porsche specifications and industry standards
- Utilized computerized diagnostic equipment to identify complex issues and provide accurate repair solutions
- Collaborated with service advisors to communicate repair recommendations to customers effectively
- Closely monitored work orders ensuring accurate completion of assigned tasks within the estimated time frame.
Automotive Technician
034 Motorsport
12.2020 - 08.2023
- Performed inspection, diagnosis, repair, modification, and service on Audi and Volkswagen automobiles
- Performed performance upgrades including fitting of aftermarket parts onto cars, and any alterations required for fitment
- Worked with service writing staff to document all work and provide complete work needs of vehicle to customer
- Light interaction with customer to help understand customer concerns or description of repair.
Automotive Technician
Capitol Kia
07.2016 - 06.2020
- Performed a wide variety of routine maintenance, warranty work and repairs on large volumes of vehicles
- Conducted thorough electrical and mechanical diagnosis with the use of factory scan tool and equipment
- Completed engine and transmission replacements
- Communicated effectively with foreman, service manager, and other team members to complete all jobs in a timely and efficient manner
- Consistently provided professional and friendly customer service.
Valet Attendant
Propark America
03.2011 - 06.2016
- Safely and efficiently valeted guest vehicles to designated parking locations while following company policies and procedures
- Provided courteous and prompt customer service while serving guests and resolving service issues
- Facilitated money exchanges and regularly handled deposits.
Education
Certificate of Achievement - Automotive Technology
De Anza College
06.2017
Certification
- Kia Motor of America (Dealer Certification) Engine Mechanical Diagnosis, 2018
- AERA Engine Builders Association Cylinder Head and Engine Machinist, 2017
Timeline
Automotive Technician
Porsche Stevens Creek
08.2023 - Current
Automotive Technician
034 Motorsport
12.2020 - 08.2023
Automotive Technician
Capitol Kia
07.2016 - 06.2020
Valet Attendant
Propark America
03.2011 - 06.2016
Certificate of Achievement - Automotive Technology
De Anza College
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