JESSIE HARTS

4466 Durer Parkway,CA

Summary

Community management professional with strong focus on team collaboration and achieving results. Skilled in creating and implementing community engagement strategies, conflict resolution, and event planning. Known for flexibility in adapting to changing needs and fostering supportive, inclusive environment. Strong communication, leadership, and organizational skills

Overview

years of professional experience

Work History

Community Director

BLVD Residential - SUR Apartments

12.2024 - Current

Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Improved resident satisfaction through timely and effective communication and conflict resolution.

Assistant Community Director

FPI Management - BDX At Capital Village

08.2023 - 12.2024

Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Optimized staff performance by designing comprehensive training programs tailored to individual needs.
Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
Managed rent collection activities, making certain all payments were processed accurately and in accordance with company policies.
Processed and submitted invoices to corporate.
Assisted in the preparation of annual budgets, ensuring financial goals were met while maintaining excellent property standards.

Leasing Consultant

FPI Management - Villagio Luxury Apartments

04.2021 - 08.2023

Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Conducted thorough market research to stay informed of current trends and competitor offerings.
Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.

Event Specialist

Southgate Recreation and Park District

12.2018 - 05.2020

Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
Interfaced with clients to understand event objectives.
Managed event logistics and operations.
Elevated guest satisfaction by addressing concerns promptly and professionally during events.
Analyzed post-event feedback, implementing improvements based on insights gained for future success rates of the events organized.

Education

Associate of Science - Sociology

Sacramento City College

Sacramento, CA

06.2021

Sacramento Charter High School