Jessie Gordon
Edmonton,Alberta
Summary
Dynamic leader with a proven track record at Downtown Auto Service, enhancing operational efficiency and customer satisfaction. Skilled in leveraging digital tools for service optimization and adept at fostering strong vendor relationships. Excelled in problem-solving and communication, significantly boosting performances and client relations.
Overview
14
14
years of professional experience
Work History
Automotive Service Manager
Downtown Auto Service
09.2014 - 06.2024
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.
- Improved efficiency within the service department through the introduction of digital maintenance tracking systems and reporting tools.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Managed a team of technicians, making sure they do their jobs and stay on task as so everything is done as good as possible
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Ensured compliance with all relevant federal, state, and local regulations governing automotive repair facilities, maintaining necessary licenses and certifications.
- Enhanced workplace safety by implementing strict protocols for equipment usage, hazardous material handling, and waste disposal procedures.
- Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.
- Improved efficiency within the service department through the introduction of digital maintenance tracking systems and reporting tools.
Automotive Sales Associate
Ericksen Nissan
05.2014 - 09.2014
- Boosted dealership reputation through active participation in community events, fostering positive relationships with local businesses and potential clients.
- Enhanced customer experience by promptly addressing concerns, resolving issues efficiently, and providing exceptional service throughout the sales process.
- Fielded incoming inquiries via phone or email, providing accurate information and directing customers to the appropriate sales associate when necessary.
Coffee Barista
Tim Hortons
09.2012 - 05.2013
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
Sales Associate Supervisor
Toys"R"Us
11.2010 - 05.2012
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Spearheaded special events within the store such as promotional launches or holiday festivities that engaged both employees and clientele alike.
- Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
Education
Bishop O'Byrne High School
Calgary, ABSkills
- Service writing
- Customer Satisfaction
- Parts Ordering
- Quality Standards
- Service department operations
- Positive Attitude
- Customer Service
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Organizational Skills
- Computer Skills
- Excellent Communication
- Adaptability and Flexibility
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Customer Relationship Management
Languages
English
Full Professional
Timeline
Automotive Service Manager
Downtown Auto Service
09.2014 - 06.2024
Automotive Sales Associate
Ericksen Nissan
05.2014 - 09.2014
Coffee Barista
Tim Hortons
09.2012 - 05.2013
Sales Associate Supervisor
Toys"R"Us
11.2010 - 05.2012
Bishop O'Byrne High School
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