JESSIE FONES
Fort McMurray,AB
Summary
Proactive Business Analyst and Project Manger with 8+ years experience in small to large business environments. Effective driver of product development lifecycle from concept to delivery. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Analyst/ IT Project Manager
Regional Municipality Of Durham
Whitby, ON
12.2020 - 10.2022
- Collaborated with stakeholders to identify business needs and data sources.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Implemented business intelligence solutions to increase operational efficiency.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Executed analysis of risks and identified risk mitigation strategies.
- Developed and implemented data governance policies and procedures.
- Generated business intelligence reports to inform strategic decision-making.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Developed and initiated projects, managed costs, and monitored performance.
- Managed projects from procurement to commission.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Reported regularly to managers on project budget, progress and technical problems.
Project Coordinator
Regional Municipality Of Durham
Whitby, ON
11.2018 - 11.2020
- Reported regularly to managers on project budget, progress and technical problems.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Analyzed project performance data to identify areas of improvement.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Assembled manuals for team usage from vendor-supplied product data sheets and submittal information.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
Project Manager
ALERTDRIVING Sonic eLearning
Toronto, ON
12.2014 - 11.2018
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed and implemented project plans and budgets to ensure successful execution.
- Reported regularly to managers on project budget, progress and technical problems.
- Provided detailed project status updates to stakeholders and executive management.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
Auto Insurance Claim Advisor
Desjardins General Insurance Group
Aurora, ON
02.2013 - 10.2014
- Provided exceptional customer service, guided clients through the claims process, conducted investigations and made decisions on the best course of action.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Tracked insurance claims to help policyholders settle claims, increasing customer satisfaction.
Administration & Operations Coordinator
Handa Travel – I Love Travel!
Toronto, ON
08.2009 - 08.2012
- Providing general operations duties for the administration team and ensured that logistical needs were met.
- Coordinated with vendors, handled billing/expenditures and printing services, and maintained supplies.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Created and maintained databases to track and record customer data.
- Developed strategies to streamline and improve office procedures.
Education
Bachelor of Urban And Regional Planning -
Ryerson University
Toronto, ON04.2009
Skills
- Systems implementation
- Workforce scheduling
- Requirements definition
- Research and evaluation
- RFP creation
- Bid evaluation
- Contract administration
- Project documentation development
Certification
- Fundamentals of Project Management Course - Ryerson University
- Microsoft Project Level 1-3 Training - Global Knowledge
- Business Analysis Essentials Training - Global Knowledge
- LEAN Six Sigma - Whit Belt Certification - Ontario Leadership Institute
Timeline
Business Analyst/ IT Project Manager
Regional Municipality Of Durham
12.2020 - 10.2022
Project Coordinator
Regional Municipality Of Durham
11.2018 - 11.2020
Project Manager
ALERTDRIVING Sonic eLearning
12.2014 - 11.2018
Auto Insurance Claim Advisor
Desjardins General Insurance Group
02.2013 - 10.2014
Administration & Operations Coordinator
Handa Travel – I Love Travel!
08.2009 - 08.2012
Bachelor of Urban And Regional Planning -
Ryerson University