Jessie Edwardson
Coquitlam,BC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences providing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Urban Behaviour
Joe
11.2006 - 04.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Solved problems with products and services by providing customers with technical support.
Homer Street Cafe and Bar
Diana Nicole
05.2014 - 01.2016
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Provided exceptional customer service such as: greeting, welcoming and exiting customers
- Ensuring that every customer leaves happy
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Used cash registers and credit card machines
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
English
Vancouver Community College
Burnaby, BC09.2013
Skills
- Order Fulfillment
- Customer Relations
- Retail Sales Customer Service
- Credit Card Payment Processing
- Customer Experience Control
- Type 75 or more WPM
- Computer knowledge
- Staff Support
- Calm and Professional Under Pressure
- Personable and easy to talk to
- Able to coach new skills and training knowledge
Timeline
Homer Street Cafe and Bar
Diana Nicole
05.2014 - 01.2016
Urban Behaviour
Joe
11.2006 - 04.2024
English
Vancouver Community College
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