JESSIE CLOUTIER
Torbrook,Canada
Summary
Detail-oriented administrative professional with a strong track record in streamlining office operations and enhancing client relationships. Demonstrates exceptional organizational skills, prioritizing tasks effectively to meet deadlines while fostering productive interactions with vendors and customers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Lead
Annapolis Cider Company
Wolfville, Nova Scotia
04.2026 - Current
- Coordinated daily administrative functions to ensure smooth workflow across operations.
- Organized company events and meetings to enhance team collaboration.
- Maintained accurate records and documentation for all administrative tasks.
- Developed efficient filing systems to improve information retrieval processes.
- Oversaw inventory management and supply ordering to meet office needs.
- Trained new administrative staff on company policies and procedures.
- Provided customer service support by responding promptly to inquiries via phone or email.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Created and maintained employee schedules to ensure adequate staffing levels.
Administrative Assistant
Han-Cor Construction
Remote, Nova Scotia
03.2026 - Current
- Facilitated efficient communication between clients and contractors using various platforms.
- Provided administrative support to executive team by scheduling meetings and managing calendars.
- Created engaging blog content on diverse topics to attract a wide audience.
- Monitored customer comments across social media channels, ensuring timely responses.
Administration – Operations Team
ICC – Insurance Claims Collaborative
Alliston, ON
04.2025 - 04.2026
- Organized office operations and procedures, such as filing, data entry, and mail distribution.
- Acted as primary point of contact for facilitating operational and administrative inquiries.
- Utilized strong organizational skills to prioritize tasks efficiently while meeting deadlines.
- Supported upper management in executing special projects to align with strategic goals.
- Built and maintained relationships with vendors and other external contacts.
- Assisted customers with inquiries regarding billing, invoices, and account status, ensuring timely resolution.
- Reviewed insurance quotes in accordance with insurance company regulations and ensured compliance in all areas.
- Processed payments accurately and efficiently utilizing various payment methods.
- Prepared daily deposits and reports.
- Assisted in all month-end procedures for Accounts Receivables and Accounts Payables operations.
Wine Merchant
Arterra Wines
Alliston, ON
09.2021 - 04.2025
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Employed consultative sales approach to effectively understand and fulfill customer needs.
- Cultivated client relationships through targeted questioning, needs identification, and product information delivery.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Compiled and submitted daily financial reports to ensure accurate banking records.
- Acted as health and safety representative; reviewed health, safety, and sanitation processes through areas and enforced rules to promote security and safety.
- Supported training initiatives by developing job descriptions and conducting training sessions for new hires.
- Coordinated employee schedules to align with store demand.
Front end employee
Zehrs
Alliston, ON
10.2017 - 12.2021
- Built strong customer service relations and established effective service standards.
- Resolved customer complaints and ensured satisfaction through effective issue management.
- Managed cash flow of store, including cashier operations.
- Supervised daily operations including scheduling staff members accordingly.
- Supported coworkers with administrative tasks during high-volume periods, enhancing team efficiency.
Education
Diploma - Executive Office Administration
Centennial College
Scarborough, ON06-2025
Skills
- Planning and coordination
- Organization and time management
- Leadership and management
- Attention to detail
- Adaptability
- Communication
Certification
- Microsoft Office Specialist: Excel Associate
- Microsoft Office Specialist: Word Associate
- Microsoft Office Specialist: PowerPoint Associate
- Microsoft Office Specialist: Outlook Associate
- Microsoft Office Specialist: Associate (Office 2019)
- Hootsuite Platform Certification
Timeline
Administrative Lead
Annapolis Cider Company
04.2026 - Current
Administrative Assistant
Han-Cor Construction
03.2026 - Current
Administration – Operations Team
ICC – Insurance Claims Collaborative
04.2025 - 04.2026
Wine Merchant
Arterra Wines
09.2021 - 04.2025
Front end employee
Zehrs
10.2017 - 12.2021
Diploma - Executive Office Administration
Centennial College