Jessie Chen
Calgary,AB
Summary
Have experience working with people from different age groups, as well as having the skills to adapt and overcome situations that could transpire. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Server
Mekong Restaurant
07.2023 - 08.2023
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Served food and beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Handled multiple tables at a time while also answering the phone and assisted kitchen staff.
Restaurant Server
Sizzling Kitchen Chinese Restaurant
11.2021 - 05.2023
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
High School Diploma -
John G. Diefenbaker High School
Calgary, AB05.2023
Skills
- Team Player
- Reliable and Responsible
- Time Management
- Problem-Solving
- Organization
- Strong Work Ethic
- Supply Restocking
- Point of sale operation
Certification
- ProServe Liquor Staff Training Certificate
Languages
English
Chinese (Cantonese)
Timeline
Restaurant Server
Mekong Restaurant
07.2023 - 08.2023
Restaurant Server
Sizzling Kitchen Chinese Restaurant
11.2021 - 05.2023
High School Diploma -
John G. Diefenbaker High School
- ProServe Liquor Staff Training Certificate
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