Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessie Black

Southwold

Summary

Dynamic entrepreneur with a proven track record in brand development and operational efficiency at B. Witchy Alchemy. I successfully launched new product lines and enhanced client satisfaction through effective communication and community engagement. Committed to driving business growth and fostering strong customer relationships.

Overview

8
8
years of professional experience

Work History

Owner

B. Witchy Alchemy
02.2023 - Current
  • Established brand identity through strategic marketing initiatives and community engagement.
  • Developed new product lines by researching market trends and customer preferences.
  • Streamlined operational processes to enhance efficiency and reduce costs.
  • Mentored staff in customer service techniques to improve client satisfaction rates.
  • Managed day-to-day business operations.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Assistant Manager of Operations

The Wolves Den
05.2019 - Current

Help run daily activities

Manage and order stock

Place orders for customers

Handle money, counting, and banking

Accounting and paperwork

Customer Service Representative

3rd Dimension Tattoo and Piercing
09.2017 - 01.2019

Greet customers

Schedule appointments

Setup and take down for artists

Clean and sanitize tools

Clean storefront and ensure clean environment

Ensure fun and safe space for customers

Education

Diploma - Chartered Herbalism

Dominion Herbal College
Burnaby
2022

Associate of Arts -

Southern New Hampshire University
Manchester, NH
08.2019

Skills

  • Brand development
  • Market research
  • Operational efficiency
  • Financial management
  • Customer relationship management
  • Inventory management
  • Cash handling procedures
  • Community engagement
  • Client satisfaction improvement
  • Team leadership
  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Business management
  • Business planning
  • Business launch

Languages

English
Native or Bilingual

Timeline

Owner

B. Witchy Alchemy
02.2023 - Current

Assistant Manager of Operations

The Wolves Den
05.2019 - Current

Customer Service Representative

3rd Dimension Tattoo and Piercing
09.2017 - 01.2019

Diploma - Chartered Herbalism

Dominion Herbal College

Associate of Arts -

Southern New Hampshire University
Jessie Black