Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessie Black

Southwold

Summary

Dynamic entrepreneur with a proven track record in brand development and operational efficiency at B. Witchy Alchemy. I successfully launched new product lines and enhanced client satisfaction through effective communication and community engagement. Committed to driving business growth and fostering strong customer relationships.

Overview

8
8
years of professional experience

Work History

Owner

B. Witchy Alchemy
Southwold, ON
02.2023 - Current
  • Established brand identity through strategic marketing initiatives and community engagement.
  • Developed new product lines by researching market trends and customer preferences.
  • Streamlined operational processes to enhance efficiency and reduce costs.
  • Mentored staff in customer service techniques to improve client satisfaction rates.
  • Managed day-to-day business operations.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Assistant Manager of Operations

The Wolves Den
Southwold
05.2019 - Current

Help run daily activities

Manage and order stock

Place orders for customers

Handle money, counting, and banking

Accounting and paperwork

Customer Service Representative

3rd Dimension Tattoo and Piercing
Green Bay, WI
09.2017 - 01.2019

Greet customers

Schedule appointments

Setup and take down for artists

Clean and sanitize tools

Clean storefront and ensure clean environment

Ensure fun and safe space for customers

Education

Diploma - Chartered Herbalism

Dominion Herbal College
Burnaby
2022

Associate of Arts -

Southern New Hampshire University
Manchester, NH
08.2019

Skills

  • Brand development
  • Market research
  • Operational efficiency
  • Financial management
  • Customer relationship management
  • Inventory management
  • Cash handling procedures
  • Community engagement
  • Client satisfaction improvement
  • Team leadership
  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Business management
  • Business planning
  • Business launch

Languages

English
Native or Bilingual

Timeline

Owner

B. Witchy Alchemy
02.2023 - Current

Assistant Manager of Operations

The Wolves Den
05.2019 - Current

Customer Service Representative

3rd Dimension Tattoo and Piercing
09.2017 - 01.2019

Diploma - Chartered Herbalism

Dominion Herbal College

Associate of Arts -

Southern New Hampshire University
Jessie Black