JESSIE BITTSCHWAMM
Toronto
Summary
Transformative leader with comprehensive experience in multi-faceted environments. Profound understanding of operational excellence, team leadership and strategic initiative with over 10 years of empirical experience. Exceptionally versed in fostering company growth, alignment, visions and core values. Collaborative mentor with documented adaptability, prompt communication and cohesive decision making. Conversant in navigating complex challenges, optimizing processes, preserving tenure and cultivating positive workplace cultures.
Overview
19
19
years of professional experience
Work History
General Manager
JD Sports Canada
09.2023 - Current
- Facilitated NSO location for Pickering - hired and developed an initial team of 25 employees within 45 days
- Successfully fostered and maintained a management team of 7 to oversee general operations within store
- Managed budget implementations, employee reviews, district onboarding and training, schedules, and contract negotiations
- Managed a diverse team of 35 - 40, focusing on acceleration, cascading company and brand initiatives
- Accomplished consistent QTD and YTD conversion rates of 11% > and exceeding fiscal yearly budget of $4M
- Successfully driving and maintaining Google reviews of 4.7+
- Positive store cycle counts and regional leading WHIS inventory shrink allowances - 0.16%
- Developed and streamlined in-store strategies to increase margin profits by utilizing analytics, selling behaviors and merchandising opportunities
- Collaborated with company business partners to further elevate overall store growth
- Rolled out early succession plans, DOR's (Division of Responsibilities) and documentation to drive efficiency and accountability
Contractor
Golden Shepherd Contracting LTD
07.2022 - 09.2023
- Delivered high-quality work on time and within budget, earning positive feedback from clients
- Executed best practices and union-grade finishing for framing and drywall specifically
- Completed total home renovations within a team involving demolition, tiling, framing, flooring, insulating, drywall and painting
- Specialized in drywall - level 5 finishings for high end clientele
- Successfully quoted and networked new established clients to deliver material and execute projects from start to finish within agreed or preferential timelines
Store Manager
Skechers
06.2017 - 07.2022
- Managed inventory control, cash control, store organization, maintenance and overall operations
- Managed store employees proficiently in a fast-paced environment through proactive communication, delegation and open ended coaching
- Optimized store product and displays through strategic merchandising via analyzing weekly reports
- Kept inventories accurate with daily cycle counts and scheduled audits to identify and resolve variances
- Maximized sales and minimized shrink by creating and adopting best practices - proven track history for low and consistent annual shrink percentile
- Increased sales volume in home store by over 50% within 3 years
- Recruited and developed new teams that lead top talent and tenure while completing timely performance evaluations, providing feedback and recognition
- Assessed weekly reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
- Developed multiple store managers and future store managers
- Ensured unprecedented store customer experience to drive recurring regular clients and positive feedback to create and uphold high standards
Assistant Store Manager
Skechers
06.2014 - 06.2017
- Promoted from second assistant store manager to first assistant store manager in flagship store within one year
- Assisted store manager in managing staff to upwards of 30 employees
- Assisted store manager in leading stores to meeting as well as exceeding assigned sales plans and key product indicators though consistent operational excellence, discipline and a committed team who execute flawlessly
- Partnered with store manager in training, developing and retaining company standard behaviors whilst addressing employee relations issues when observed or directed
- Executed and maintained team commitment to being obsessive about sales, product and people
Assistant Store Manager
Foot Locker
05.2011 - 04.2014
- Promoted from part time sales to full time sales within half a year and forward onto assistant manager within the year
- Assisted store manager to lead, coach and develop all team members to execute company strategies and deliver sales and productivity results
- Assisted store manager in all aspects of store management which includes customer service, recruitment and selection, training and development, executing visual merchandising and managing operational standards
- Accountable for knowing and achieving personal and store productivity goals such as budget figures, conversion rate, sales per hour and average sale per transaction
- Demonstrated self-leadership, leading by example and role modelling company values such as professionalism, excellence, innovation, integrity, teamwork, service and communication
- Increased profits through effective sales training and troubleshooting profit loss areas by utilizing store reports leading to higher sales YTD and store volume; increased YTD sales from 750K to 1M within 2 years
Grocery Clerk
No Frills
04.2006 - 11.2008
- Efficiently processed and stocked grocery shelves
- Refilled and rotated items on shelves to maintain well-stocked inventory
- Maintained inventory and cleanliness of department
- Developed knowledge about products and sales items to answer shoppers' questions
- Faced and cleaned grocery shelves, storage and work areas while keeping floors free of spillage and hazardous debris
Education
Ryerson University
Toronto, ONHigh School Diploma -
Victoria Park Collegiate Institute
Toronto, ON2009
Skills
- High caliber customer service relations and interpersonal skills
- Strong verbal and written communication
- Personnel recruiting, hiring and development
- Excellent visual and strategic merchandising skills
- Tenured planogram understanding and analytics
- Scheduling and payroll management
- Professional, integral, diligent and goal oriented
- Opening and closing procedures - POS systems advanced
- Managing Operations, P&L, Loss Prevention
- KPI focused
- Mathematical aptitude
- NSO facilitation
- Familiar with SaaS (Excel, Word, Shopify & more), Procurify, B2B, Verkada, Kronos and Dayforce
- Contracting experience - Drywall, Painting, Framing, Tiling, Flooring, Interlocking and Demolition
- Versed in Human Rights Code
Accomplishments
- Successful and seamless NSO execution
- Top annual audit results
- Consistent positive store visits
- Numerous explicit e-mails written to head office for excellent customer service and store atmosphere
- Perfect mystery shop scores during in store and out of store presence
Timeline
General Manager
JD Sports Canada
09.2023 - Current
Contractor
Golden Shepherd Contracting LTD
07.2022 - 09.2023
Store Manager
Skechers
06.2017 - 07.2022
Assistant Store Manager
Skechers
06.2014 - 06.2017
Assistant Store Manager
Foot Locker
05.2011 - 04.2014
Grocery Clerk
No Frills
04.2006 - 11.2008
Ryerson University
High School Diploma -
Victoria Park Collegiate Institute
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