Jesenia Acosta
Yorba Linda
Summary
Dedicated professional experienced in staff training and efficient operations. Recognized for exceptional problem-solving and organizational skills, contributing to improved customer experiences and streamlined processes across various roles.
Overview
6
6
years of professional experience
Work History
Community Donation Manager
TVI/Savers
Fountain Valley, CA
02.2024 - Current
- Managed donation processing workflows to ensure timely sorting and distribution of items.
- Trained and mentored staff on best practices for donation handling and customer service.
- Implemented quality control measures to improve sorting accuracy and operational efficiency.
- Managed budgets for staff operations to keep costs low and maximize profits.
Production Supervisor
TVI/Savers
Lomita, CA
02.2024 - Current
- Supervised daily production activities to ensure operational efficiency and adherence to safety protocols.
- Coordinated workflow between teams, optimizing resource allocation and minimizing downtime.
- Implemented process improvements that enhanced productivity and reduced waste across production lines.
- Trained new employees on equipment operation, safety standards, and best practices for quality control.
- Resolved issues quickly to maintain productivity goals.
- Established clear priorities and production quality standards.
Front End Supervisor
TVI?Savers
Yorba Linda, CA
02.2024 - Current
- Supervised daily operations to ensure optimal customer service and efficient workflow.
- Trained and mentored staff on best practices for inventory management and product presentation.
- Developed training materials to support new employee onboarding and ongoing development initiatives.
- Resolved customer inquiries and complaints, fostering a positive shopping experience and loyalty.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
Attendance Clerk
Chevron
Yorba Linda, CA
01.2022 - 06.2024
- Operated point-of-sale systems accurately, processing transactions and handling cash effectively.
- Maintained cleanliness of station premises, including restrooms and outdoor areas, ensuring customer satisfaction.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Assisted with inventory management, helping to keep stock levels consistent and uptodate.
- Checked customer identification for alcohol, cigarette, and lottery sales.
Caregiver
24 Hour Home Care
Fullerton, CA
01.2020 - 11.2022
- Provided compassionate personal care to clients, ensuring comfort and dignity in daily activities.
- Assisted clients with mobility, medication management, and personal hygiene routines.
- Collaborated with healthcare professionals to develop and implement individualized care plans.
- Implemented strategies for improving clients' quality of life through engaging activities and companionship.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted patients with self-administered medications.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
Education
High School Diploma -
Elizabeth Learning Center
Cudahy, CAPhysical Therapy -
ICDC College
Huntington Park, CASkills
- Staff training
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Team leadership
- Active listening
- Decision-making
- Staff recruitment
- Task prioritization
Languages
Spanish
Native or Bilingual
Timeline
Community Donation Manager
TVI/Savers
02.2024 - Current
Production Supervisor
TVI/Savers
02.2024 - Current
Front End Supervisor
TVI?Savers
02.2024 - Current
Attendance Clerk
Chevron
01.2022 - 06.2024
Caregiver
24 Hour Home Care
01.2020 - 11.2022
High School Diploma -
Elizabeth Learning Center
Physical Therapy -
ICDC College