Jessica Olivia Boateng
Brantford,Canada
Summary
Customer-focused banking professional with extensive experience in retail banking and teller operations. Consistently delivers exceptional service while ensuring compliance with regulations and training staff on operational procedures. Strong ability to build client relationships and identify cross-selling opportunities to support branch performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Teller Supervisor
Stanbic Bank Ltd.
Ghana
01.2010 - 01.2021
- Supervised daily operations of teller services to ensure compliance with banking policies.
- Trained and mentored new tellers on customer service standards and operational procedures to ensure consistent service quality.
- Ensured compliance with all bank policies, procedures, and regulatory requirements through consistent teller training and audits.
- Maintained strict adherence to internal controls, regulatory requirements, and risk management practices.
- Delivered frontline banking services, including deposits, withdrawals, transfers, and account inquiries, while ensuring transaction accuracy.
- Resolved customer concerns efficiently while maintaining a positive customer experience.
- Enhanced branch performance by identifying cross-selling opportunities and promoting relevant financial solutions.
- Cultivated client relationships by assessing financial needs and recommending tailored banking products and services.
- Educated clients on banking services and digital banking tools to improve accessibility and self-service banking options.
- Supported successful branch audits through accurate documentation and compliance with operational procedures.
Sales Associate
Teledata Ghana Ltd
Accra Ghana, Ghana
02.2009 - 01.2010
- Engaged customers to identify needs and preferences, enhancing personalized service.
- Greeted customers and provided exceptional customer service.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Processed sales transactions accurately using point-of-sale systems.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Managed inventory and organized merchandise displays to improve product visibility.
- Monitored stock levels and communicated replenishment needs to management.
Education
Practical Nursing - RPN
George Brown College
Toronto, ON01-2023
Certificate - Personal Support Worker
Trios College
Brampton, ON01-2022
Bachelor of Arts - Social Work & Sociology
University of Ghana
Ghana 01-2015
Diploma - Social Administration
University of Ghana
Ghana01-2011
HLLQP Course -
REMIC
Toronto, ON05-2026
Skills
- Retail Banking & Teller Operations
- Cash Handling & Transaction Processing
- Compliance and risk management
- Branch Operations Management
- Client Needs Assessment
- Sales and cross-selling
- Customer relationship management
- Customer Education & Financial Guidance
- Staff Training
- Team Collaboration
- Conflict resolution
Certification
- Certificate in Banking Operations – National Banking College Ghana.
- Certificates in Personal Banking – National Banking College Ghana.
- AODA Customer Service Standard Training [Comprehensive Content, Immersive
- Workplace Violence and Harassment Training for Employees
- Training in Exceptional Service (Stella Service)
- Training in Branch Operations and Audit.
Volunteer Experience
- Counselling Support, Iqaluk Family Resources & Consulting Ltd, Brantford, ON, 01/01/25, Present
- Child Monitor, Child & Family Services of Grand Erie, Brantford, ON, 01/01/25, Present
- School Monitor, St. Basil Catholic School, Brantford, ON, 01/01/25, Present
- Food Bank Volunteer, Salvation Army, Brantford, ON, 2024
Accomplishments
- Best Customer Service Award 2014
Timeline
Teller Supervisor
Stanbic Bank Ltd.
01.2010 - 01.2021
Sales Associate
Teledata Ghana Ltd
02.2009 - 01.2010
Practical Nursing - RPN
George Brown College
Certificate - Personal Support Worker
Trios College
Bachelor of Arts - Social Work & Sociology
University of Ghana
Diploma - Social Administration
University of Ghana
HLLQP Course -
REMIC