Jessica Nicole Magana
Montebello
Summary
Friendly and dependable team member with years of customer service experience, and a natural ability to make people feel welcome. Skilled at handling fast-paced environments, communicating clearly, and solving problems with a positive attitude. Passionate about fashion, confident in personal style, and excited to represent Hollister’s brand while helping customers have a great shopping experience.
Overview
6
6
years of professional experience
Work History
Barista
Dutch Bros Coffee
02.2025 - Current
- Deliver high-energy, friendly customer service in alignment with Dutch Bros’ upbeat brand culture.
- Take and process orders efficiently, handle payment transactions accurately, and manage drive-thru flow when stationed outside.
- Prepare drinks to company standards and assist in restocking and maintaining a clean, organized workspace to support team success.
Sales Representative
Integrity Representatives Inc.
05.2024 - 03.2025
- Gather and analyze information in the field, and ensure clear communication and timely dissemination within the team to drive decisions.
- Collaborate effectively with a team, planning and executing strategies to achieve goals using teamwork and leadership skills.
- Manage a large customer base split between 5 zones, maintain strong relationships, and ensure consistent outreach.
Host / To Go Specialist
Applebee’s Grill & Bar
11.2021 - 04.2024
- Managed high-pressure situations, resolved customer conflicts, and ensured safety protocols were followed.
- Worked collaboratively with a team, maintaining attention to detail.
- Provided excellent service while handling multiple tasks in a fast-paced environment.
Academic Teacher/Nanny
Private Residence, Commerce
Commerce
08.2023 - 03.2024
- Planned and delivered age-appropriate lessons and activities to enhance academic and social development.
- Created a supportive and inclusive learning environment.
- Implemented differentiated instruction to accommodate diverse learning styles and abilities.
- Engaged children in age-appropriate activities to promote cognitive, social, and physical development.
Documenter / Scribe
C.O.R.E
04.2021 - 06.2021
- Calmed individuals during a health crisis, using effective communication to de-escalate stressful situations.
- Assisted diverse populations by providing support in Spanish, ensuring clear understanding and accessibility.
- Accurately documented sensitive information, adhering to strict protocols and maintaining confidentiality.
Cashier / Line Attendant
Panera Bread
10.2019 - 03.2020
- Greeted guests promptly and took accurate orders while creating a welcoming customer experience.
- Prepared food and beverages to exact specifications, including slicing bagels and setting up pastries for opening.
- Maintained a clean, organized dining and service area, restocked items, and supported team flow throughout shifts.
Education
Bachelor of Arts - Fitness Director, Physical Education
California State University, Dominguez Hills
Carson, CA06-2023
Skills
- Bilingual (English and Spanish)
- Customer service in fast-paced environments
- Conflict resolution
- Team training and development
- Sales strategy
Timeline
Barista
Dutch Bros Coffee
02.2025 - Current
Sales Representative
Integrity Representatives Inc.
05.2024 - 03.2025
Academic Teacher/Nanny
Private Residence, Commerce
08.2023 - 03.2024
Host / To Go Specialist
Applebee’s Grill & Bar
11.2021 - 04.2024
Documenter / Scribe
C.O.R.E
04.2021 - 06.2021
Cashier / Line Attendant
Panera Bread
10.2019 - 03.2020
Bachelor of Arts - Fitness Director, Physical Education
California State University, Dominguez Hills