Jessica Nicole Balcarcel Dardon
Oakland
Summary
Dynamic and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent listening and comprehension skills. Trained. Reliable Ramp Agent with background in aviation operations and customer service. Familiarity with airport regulations, safety procedures, and aircraft handling systems. Known for teamwork skills, strong communication abilities, and commitment to safety standards. Contributed positively to operational efficiency in previous roles by ensuring timely ground services for all flights. Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective ramp agent using top-notch skills in time.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work History
Ramp Agent/ Unifi-Delta Airlines
Jonatan Carrera
Oakland
10.2024 - Current
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Connected electrical power units and service hoses to aircraft.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Used scanners to track parcel information, condition or receipt.
Ramp Agent/AGI Volaris & Hawaiian Airlines
Inoke talakihamoa
Oakland
10.2022 - 09.2024
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Connected electrical power units and service hoses to aircraft.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Used scanners to track parcel information, condition or receipt.
Costumer Service - avianca Airlines
Inoke talakihamoa
Oakland
11.2023 - 01.2024
- Customer Service experience in the air sector at Avianca, providing support to passengers in reservation processes, flight changes, check-in, luggage and incident resolution .
- Experience in Customer Service at Avianca, attending passengers in person, managing claims and solutions under pressure. Ability to handle difficult customers, work with reservation systems and ensure a positive experience aligned with airline values.
Security Officer
Rosa Guerra
Oakland
02.2022 - 09.2022
- Checked for safety hazards and took corrective action when necessary.
- Provided escorts for visitors as needed throughout the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- I was airport security for international flights mostly In charge of doing security searches inside the aircraft.
- I would search for any dangerous goods to ensure peoples safety.
Education
Oakland Charter High School
Oakland, CASkills
- Security processes
- Item transport
- Problem-Solving
- Flexible Schedule
- Arrival/departure procedures
- Hazardous Materials
- Team Leadership
- Safety Procedures
- Heavy Lifting
- Dependable and Responsible
- Tug Operation
Timeline
Ramp Agent/ Unifi-Delta Airlines
Jonatan Carrera
10.2024 - Current
Costumer Service - avianca Airlines
Inoke talakihamoa
11.2023 - 01.2024
Ramp Agent/AGI Volaris & Hawaiian Airlines
Inoke talakihamoa
10.2022 - 09.2024
Security Officer
Rosa Guerra
02.2022 - 09.2022
Oakland Charter High School