Jessica Hope Woodard
Los Angeles
Summary
Accomplished Department Manager with a proven track record at H&M, enhancing customer loyalty and streamlining operations to boost efficiency. Expert in retail management and staff development, I've led teams to exceed sales targets through innovative strategies and exceptional service. Skilled in problem-solving and relationship building, my leadership has consistently improved department performance and employee morale.
A results-driven management professional with strong background in overseeing departmental functions and driving team success. Known for fostering collaborative work environments and adapting to evolving business needs. Possesses excellent leadership and organizational skills, ensuring consistent achievement of departmental goals.
Overview
10
10
years of professional experience
Work History
Department Manager
H&M
08.2019 - Current
- maintaining optimal stock levels while minimizing waste and losses due to shrinkage.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Ladies Department Manager
Dillards Department Store
11.2014 - 08.2019
- Collaborated with store management on strategic initiatives to drive overall store performance and profitability.
- Maintained a visually appealing sales floor by regularly updating displays according to seasonal trends and promotional events.
- Oversaw budget management for the department, closely monitoring expenses to maximize profitability without sacrificing quality or service levels.
- Increased sales by implementing creative merchandising strategies and effectively managing inventory.
- Consistently achieved sales targets by motivating staff to excel in their roles and provide superior customer experiences.
- Implemented loss prevention measures, resulting in decreased shrinkage rates within the department.
- Partnered with other department managers to create cross-functional promotions that drove incremental sales across multiple categories.
- Enhanced customer satisfaction with exceptional service and personalized recommendations.
- Analyzed sales data to identify opportunities for improvement, implementing targeted action plans to address underperforming areas.
- Boosted employee morale and productivity through regular feedback sessions, recognition programs, and team-building activities.
- Cultivated a culture of excellence within the department, consistently receiving positive feedback from both customers and upper management for outstanding performance.
- Continuously sought opportunities to expand product knowledge, attending trade shows and participating in educational seminars to remain current on industry trends.
- Provided hands-on coaching for new hires, ensuring they were equipped with the knowledge required for success in their roles.
- Streamlined operations with efficient scheduling, ensuring adequate staffing during peak hours and reducing overtime costs.
- Spearheaded special events within the ladies department, attracting new customers while engaging existing clientele.
- Developed strong relationships with vendors, negotiating favorable terms for product deliveries and pricing.
- Evaluated employee performance through regular reviews, setting clear expectations for improvement when needed.
Education
High School Deploma -
Montbello High School
Denver, CO2009
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Task delegation
- Decision-making
- Safety and security
- Goals and performance
- Customer engagement
- Retail management
- Loss prevention
- Training and development
- Sales expertise
Timeline
Department Manager
H&M
08.2019 - Current
Ladies Department Manager
Dillards Department Store
11.2014 - 08.2019
High School Deploma -
Montbello High School
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