Summary
Overview
Work History
Education
Skills
Languages
Certification
Food Handling Certificate
Timeline
Generic

Jessica Eden Aba

Newmarket,ON

Summary

Dynamic hospitality professional with expertise in resident care and service excellence at VERVE THE ROXBOUROUGH RETIREMENT HOME. Demonstrated patience and empathy while enhancing guest experiences through effective communication and meticulous attention to cleanliness. Proven ability to adapt under pressure, ensuring smooth operations and high satisfaction levels in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Dining Server/Resident Care Attendant

VERVE THE ROXBOUROUGH RETIREMENT HOME
07.2021 - Current
  • Delivered exceptional customer service by promptly addressing guest needs and inquiries.
  • Effectively managed dining room operations, ensuring smooth service flow during peak hours.
  • Ability to effectively communicate changes with residents, and ability to coordinate with team members to implement resident care plans.
  • Adapted quickly to changing dining conditions, maintaining composure under pressure.
  • Maintained cleanliness and organization of dining area, enhancing overall guest experience.

Key Holder Supervisor

BOATHOUSE STORE RETAIL
10.2019 - 03.2020
  • Supervised daily operations, ensuring efficient staff performance and adherence to company policies.
  • Trained new team members on customer service protocols and product knowledge.
  • Managed inventory levels, including restocking shelves and organizing stockroom efficiently.
  • Assisted in creating visual merchandising displays to enhance the shopping experience.

Food Preparation Worker

MERLYN'S CATERING SERVICES
03.2018 - 09.2019
  • Assisted in preparing ingredients by washing, chopping, and measuring for menu items.
  • Followed food safety standards to maintain cleanliness and prevent contamination during preparation.
  • Operated kitchen equipment such as mixers, slicers, and blenders to assist in food production.
  • Supported team members by organizing workstations and replenishing supplies as needed.

Customer Service Representative

THE BRICK FURNITURE
03.2017 - 04.2017
  • Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
  • Assisted in managing returns and exchanges, streamlining the process for improved customer experience.
  • Provided product information and recommendations, enhancing customer decision-making and engagement.
  • Documented customer interactions accurately in CRM systems, maintaining clear records for future reference.

Education

Bachelor Of Hotel Restaurant Management

Liceo De Cagayan University
Philippines
06-2012

Skills

  • Patience and empathy
  • Cleanliness and hygiene
  • Memory retention
  • Professional appearance
  • Wine pairing
  • Resident assistance
  • Interactive communication skills
  • Hospitality service expertise
  • Performance improvement

Languages

English
Full Professional

Certification

Currently Enrolled at CANADIAN CARE ACADEMY INC.

as Personal Support Worker

Food Handling Certificate

Dedicated and hardworking food service professional with a valid Food Handler Certificate and a 4 years experience maintaining impeccable sanitation standards in high-volume kitchens. Skilled in food preparation, customer service, and implementing strict hygiene protocols to ensure a safe dining environment and enhance customer satisfaction.

Timeline

Dining Server/Resident Care Attendant

VERVE THE ROXBOUROUGH RETIREMENT HOME
07.2021 - Current

Key Holder Supervisor

BOATHOUSE STORE RETAIL
10.2019 - 03.2020

Food Preparation Worker

MERLYN'S CATERING SERVICES
03.2018 - 09.2019

Customer Service Representative

THE BRICK FURNITURE
03.2017 - 04.2017

Bachelor Of Hotel Restaurant Management

Liceo De Cagayan University

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Jessica Eden Aba