Dynamic hospitality professional with expertise in resident care and service excellence at VERVE THE ROXBOROUGH RETIREMENT HOME. Demonstrated patience and empathy while enhancing guest experiences through effective communication and meticulous attention to cleanliness. Proven ability to adapt under pressure, ensuring smooth operations and high satisfaction levels in fast-paced environments.
Hi, I’m
Jessica Eden Aba
Newmarket,ON
Summary
Work History
VERVE THE ROXBOROUGH RETIREMENT HOME
Dining Server/Resident Care Attendant
07.2021 - Current
Job overview
- Delivered exceptional customer service by promptly addressing guest needs and inquiries.
- Effectively managed dining room operations, ensuring smooth service flow during peak hours.
- Ability to effectively communicate changes with residents, and ability to coordinate with team members to implement resident care plans.
- Adapted quickly to changing dining conditions, maintaining composure under pressure.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
BOATHOUSE STORE RETAIL
Key Holder Supervisor
10.2019 - 03.2020
Job overview
- Supervised daily operations, ensuring efficient staff performance and adherence to company policies.
- Trained new team members on customer service protocols and product knowledge.
- Managed inventory levels, including restocking shelves and organizing stockroom efficiently.
- Assisted in creating visual merchandising displays to enhance the shopping experience.
MERLYN'S CATERING SERVICES
Food Preparation Worker
03.2018 - 09.2019
Job overview
- Assisted in preparing ingredients by washing, chopping, and measuring for menu items.
- Followed food safety standards to maintain cleanliness and prevent contamination during preparation.
- Operated kitchen equipment such as mixers, slicers, and blenders to assist in food production.
- Supported team members by organizing workstations and replenishing supplies as needed.
THE BRICK FURNITURE
Customer Service Representative
03.2017 - 04.2017
Job overview
- Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
- Assisted in managing returns and exchanges, streamlining the process for improved customer experience.
- Provided product information and recommendations, enhancing customer decision-making and engagement.
- Documented customer interactions accurately in CRM systems, maintaining clear records for future reference.
Education
Liceo De Cagayan UniversityPhilippines
from Bachelor Of Science in Hotel Restaurant Management
06-2012
University Overview
Skills
- Patience and empathy
- Cleanliness and hygiene
- Memory retention
- Professional appearance
- Wine pairing
- Resident assistance
- Interactive communication skills
- Hospitality service expertise
- Performance improvement
Timeline
Dining Server/Resident Care Attendant
VERVE THE ROXBOROUGH RETIREMENT HOME
07.2021 - Current
Key Holder Supervisor
BOATHOUSE STORE RETAIL
10.2019 - 03.2020
Food Preparation Worker
MERLYN'S CATERING SERVICES
03.2018 - 09.2019
Customer Service Representative
THE BRICK FURNITURE
03.2017 - 04.2017
Liceo De Cagayan University
from Bachelor Of Science in Hotel Restaurant Management
Languages
English
Full Professional
Filipino
Certification
Currently Enrolled at CANADIAN CARE ACADEMY INC.
as Personal Support Worker
Food Handling Certificate
Food Handling Certificate
Dedicated and hardworking food service professional with a valid Food Handler Certificate and a 4 years experience maintaining impeccable sanitation standards in high-volume kitchens. Skilled in food preparation, customer service, and implementing strict hygiene protocols to ensure a safe dining environment and enhance customer satisfaction.