Jessica E. Peters
Ottawa,ON
Summary
To engage my leadership capabilities, healthcare and accreditation knowledge, evaluation, research and policy experience to support the strategic and innovative delivery of exceptional healthcare services to clients and their families.
Overview
24
24
years of professional experience
Work History
Director, Quality & Performance
Carefor Health & Community Services
Ottawa, ON
10.2017 - Current
- Oversee, facilitate and engage staff and clients in organizational accreditation program
- Design and monitor key performance indicator framework
- Develop and monitor enterprise risk management program
- Design, implement and monitor client safety education and safety event management program and facilitate program improvements
- Oversee ethical framework, operational planning and infection prevention & control program
- Accountable for organizational compliance with PHIPA, Privacy Officer
Chair, Accreditation Decision Committee
Accreditation Canada
Ottawa, ON
09.2016 - 10.2017
- Confer accreditation decisions in alignment with national and international decision guidelines
- Design and implement innovative approaches to accreditation surveys
- Evaluate the reliability and validity of accreditation survey data
Manager, Learning and Development
Accreditation Canada
Ottawa, ON
10.2011 - 09.2016
- Conceptualize and supervise multifaceted learning experiences for Canadian and International healthcare organizations and accreditation surveyors
- Oversee the planning and implementation of national surveyor conferences
Lead, Quality Risk and Evaluation
Accreditation Canada
Ottawa, ON
09.2009 - 10.2011
- Establish accreditation survey evaluation program to ensure timely and rigorous evaluation of accreditation survey data and awards
- Oversee and evaluate post survey reporting requirements
- Develop and implement leading practice evaluation framework
Lead, Research and Development
Accreditation Canada
Ottawa, ON
10.2004 - 09.2009
- Lead research & development team and participate in the development of accreditation standards and program evaluation
- Research, develop, implement and evaluate accreditation program standards and performance indicators
- Design and facilitate standard development advisory committees, focus groups and stakeholder engagement activities
- Design and participate in the delivery of annual member conference
Health Planner
Southeastern Ontario District Health Council
Kingston, ON
09.2002 - 10.2004
- Identify and prioritize community health needs
- Develop stakeholder and community partnerships
- Establish and co-chair stakeholder working groups
Education
Masters - Public Health Administration
Queen’s University
Kingston, ON05.2003
Bachelors Degree, Honours - Psychology
Queen’s University
Kingston, ON05.1993
Skills
- Synthesize complex research, information and data to inform strategic decisions
- Align initiatives with organizational and strategic priorities
- Develop and monitor strategic and operational plans and key performance indicators
- Develop and oversee annual budgets
- Monitor external environment to inform planning and strategy
- Analyze policy options and distill strategic implications and risks/benefits
- Succinctly articulate concepts and ideas – both in writing and orally
- Negotiate and manage external partnerships and contracts
- Engage stakeholders in determining evidence informed best practices
- Provide positive feedback and motivational learning environment
- Cultivate staff engagement and innovative risk taking
- Inspire staff to bring their best to the table
Timeline
Director, Quality & Performance
Carefor Health & Community Services
10.2017 - Current
Chair, Accreditation Decision Committee
Accreditation Canada
09.2016 - 10.2017
Manager, Learning and Development
Accreditation Canada
10.2011 - 09.2016
Lead, Quality Risk and Evaluation
Accreditation Canada
09.2009 - 10.2011
Lead, Research and Development
Accreditation Canada
10.2004 - 09.2009
Health Planner
Southeastern Ontario District Health Council
09.2002 - 10.2004
Bachelors Degree, Honours - Psychology
Queen’s University
Masters - Public Health Administration
Queen’s University