Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jessica Chiamaka Okolie

Winnipeg,MB

Summary

Dedicated, competent, and focused individual who excels at prioritizing, planning, and executing multiple projects simultaneously in an experienced, coordinated, and timely manner, while maintaining excellent customer service skills and professional relationships. Motivated by challenging projects and committed to delivering pristine and high-quality outcomes with little or no supervision. Excellent interpersonal, communication and community engagement skills and able to build relationships with my clients.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Graham Physiotherapy & Sports Injury Clinic
01.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Customer Service Associate/ Team support

TTEC Canada
05.2022 - 01.2023
  • Document customer interactions when necessary, compiling documents and forwarding information to relevant departments
  • Established and maintained good relationship with customers by using positive language and anticipating their needs
  • Assisted clients by demonstrating the use of products and services and answering questions they may have
  • Maintained and update knowledge of the organizations products, services, and policies
  • Collected customers feedback on products and service to provide management with relevant data to help improve products and service which will help improve overall business operations
  • Participated in company training opportunities and/or external trainings to help improve my business skills.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Direct Support Worker/ House Lead

Trailblazers Life Choices Inc
04.2020 - 09.2022
  • Provided in-home patient care for developmentally disabled and geriatric patients
  • Documented clients’ behaviors and assisted with treatment modalities
  • Administered medication per instructions and develop systems to ensure patients continue regime alone
  • Trained patients on simple care activities such as housekeeping and grooming
  • Protected patients from harm through vigilant care and home training
  • Accompanied patients to doctor’s appointment and bring necessary documents or medication
  • Managed appointments scheduling and assessment
  • Coordinate events that were relevant for my client’s convenience
  • Provided clients with one-on-one teaching to adapt with their community and friends.

Crew Member Associate

McDonald Restaurant
06.2019 - 03.2020
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Never recorded cash shortage
  • Delivered prompt, friendly customer service
  • Assisted with maintaining cleanliness in line with company standards
  • Contributed to exceeding standards in all internal quality checks
  • Key achievement: 90% customer satisfaction score on average.

Seasonal Retail Sales Associate and Cashier Representative

Bath and Body Works
10.2018 - 12.2018
  • Built and maintained a highly satisfied and loyal customer base through engagement, uncovering needs, making product recommendations, sales conversion and capturing customer contact information
  • Met daily sales goals and expectations during my scheduled shifts by hyper-engaging with clients and introducing them to the broad selection of products we offered
  • Assisted with floor set execution, window changes, visual presentation and marketing placement as needed
  • Stayed up to date with companywide policies, procedures, and safety messages
  • Supported product replenishment activities that kept the store full and abundant
  • Consistently executed our selling model in a fun, team environment.

Education

Bachelor of Arts - Political Science, Human resources

University of Winnipeg
Winnipeg, MB
02.2023

High School Diploma -

Lighthouse International College
2017

Skills

  • Advanced Microsoft Suite Knowledge (Office 365)
  • Word press
  • Database Entry
  • Analytical skills
  • Self-directed
  • Strong organizational and verbal skills
  • Mail management
  • Schedule management
  • Strong problem-solving skills
  • Dedicated team player
  • Excellent time management skills
  • Leadership skills
  • Cash handling
  • Experience in coaching and teaching to support my clients
  • Report Analysis
  • PC Proficiency

Languages

English
Full Professional

Certification

  • CAP - Certified Administrative Professional

Timeline

Administrative Assistant

Graham Physiotherapy & Sports Injury Clinic
01.2023 - Current

Customer Service Associate/ Team support

TTEC Canada
05.2022 - 01.2023

Direct Support Worker/ House Lead

Trailblazers Life Choices Inc
04.2020 - 09.2022

Crew Member Associate

McDonald Restaurant
06.2019 - 03.2020

Seasonal Retail Sales Associate and Cashier Representative

Bath and Body Works
10.2018 - 12.2018

Bachelor of Arts - Political Science, Human resources

University of Winnipeg

High School Diploma -

Lighthouse International College

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Jessica Chiamaka Okolie