Jessica Chen
Richmond Hill,ON
Summary
Professional member seeking a receptionist career with strong interpersonal skills and a friendly disposition. Excellent multitasking abilities coupled with a diplomatic personality to handle customer needs and complaints with courtesy. Not only look forward to providing excellent services to clients but also completing all the tasks that the employer assigned. Moreover, willing to accept new challenges, being enthusiastic and hard-working.
Overview
6
6
years of professional experience
Work History
Administrator
Willowdale High School
01.2022 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone calls and responded to queries about WHS.
- Issued school documents (Letter of Acceptance, Transcript, Supporting Letter, Report Card, Enrolment Letter, Scholarship Letter, Ontario Secondary School Diploma)
- Used QuickSchools (an Online School Management Software) to manage students' files and enroll students in their courses.
- Created OSR (Ontario Student Record) for school students.
- Assisted principal to make OEN (Ontario Student Number), PLAR (Prior Learning Assessment & Recognition).
- Entered students' academic data into OnSIS (Ontario School Information System).
- Assisted students with course selection.
- Established an organized filing system that streamlined document retrieval.
- Familiar with operating printer tasks.
- Managed school WhatsApp group chat.
- Searched volunteering work for school students.
- Managed Libraika (an Integrated Library System platform)
- Maintained office inventory levels, ensuring adequate supplies were available.
Administrative Assistant
Golden Beach Health Centre
09.2020 - 12.2021
- Greeted patients, scheduled appointments and maintained records and accounts.
- Called patients to remind of upcoming appointments.
- Used Nookal (a Management Software for Health Clinics) to save patients' information and arrange appointments.
- Settled the payment for clients (Use POS machine/cash).
- Called insurance company to check patients’ coverage of extended health and for health equipment.
- Issued invoices
- Submitted claims through Telus (Direct Billing) & AOB (Assignment of Benefit).
- Made payroll for all the employees.
- Applied government funding (CEWS and CERS) for the clinic.
- Calculated the business source deductions (Government tax payments) and remit the money to CRA.
- Made daily/monthly/yearly settlement.
- Recorded all business expenses.
- Basic cleaning
Wholesale Sales Assistant Intern
Rosa Martins Agency
01.2020 - 04.2020
- Steamed all the samples that we received from the distributors and hang them up on the racks.
- Merchandised all the samples. (some brands have specific layout required) and perfectly space them out on the racks.
- Remembered all the styles, understood the bestseller and knew about the features of each brand.
- Wrote orders when our customers (buyers) come into the showroom.
- Highlighted the best sellers, showing the look books/swatches, telling the sizes that are available, and the fabric content as well.
- Attended the Toronto trade show (Thredz Show) during the period between March 7 to March 13, 2020. In the show, I was helping the owner as a salesperson.
Server
Thrive Organic Kitchen And Cafe
09.2018 - 09.2019
- Served food and beverages promptly.
- Made coffee and smoothies
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerance.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Education
Fashion Arts And Business (Diploma)
Humber College
04.2020
Bailing Senior High School
Taipei, Taiwan06.2017
Skills
- Efficient multi-tasker
- Organized and detail-oriented
- Responsible and honest
- Reliable team player
- Self-motivated and hardworking
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Taiwanese Hokkien
Native or Bilingual
Timeline
Administrator
Willowdale High School
01.2022 - 06.2024
Administrative Assistant
Golden Beach Health Centre
09.2020 - 12.2021
Wholesale Sales Assistant Intern
Rosa Martins Agency
01.2020 - 04.2020
Server
Thrive Organic Kitchen And Cafe
09.2018 - 09.2019
Fashion Arts And Business (Diploma)
Humber College
Bailing Senior High School
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