Jessica Ayongo Otoo Sowah
Mississauga,ON
Summary
An individual with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
12
12
years of professional experience
Work History
Executive Assistant
Elco Transport Limited
12.2018 - 12.2023
- Responsible for planning daily activities ,executive communication by managing emails, phone calls, and scheduling appointments.
- Conducted research and prepared presentations for both internal and external conferences and meeting. Maintaining strict adherence to deadlines for timely payments.
- Prepared expenses reports while maintaining strict adherence to deadlines for timely payments.
- Facilitated training and ensuring conducive work environment for incoming office staff.
- Worked with senior management to initiate new projects, policies and ensuring that staff understood these projects and policies to ensure it implementation is successful.
- Maintained and updated confidential databases and records.
- Coordinated events for staff members, promoting team-building activities and boosting morale within workplace.
Operations/Administrative Assistant
Elco Transport Limited
07.2015 - 11.2018
- Ensured free flow of communication between departments, resulting in better collaboration and overall productivity.
- Proactively identified areas of improvement within administrative function, proposing innovative solutions that led to positive change.
- Increased employee satisfaction by addressing concerns promptly and offering practical solutions to workplace challenges
- Prepared schedule for distribution ,utilization, maintenance and repair of vehicular fleet.
- Maintained organized filing systems, allowing for quick retrieval of information when necessary.
- Ensured documentations and paperwork on trucks were up to date and accurate.
Customer Service and Sales Representative
Intric Agency
03.2013 - 07.2015
- Leveraged data-driven insights from market research to inform decision-making during client presentations.
- Maintained database for clients which increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Developed strong rapport with customers and created positive impression of business through addressing clients complaints ,enquiries and requests.
Channel Category Sales Department(Intern)
Nestle Ghana Limited
12.2011 - 12.2012
- Conducting market research into shopper behavior
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Assisted with recruitment efforts by conducting initial screenings of candidates'' resumes and scheduling interviews with potential hires(third party salesforce).
- Ensured proper use of marketing materials to promote products and merchandising company products in retails shops to ensure visibility and easy access for customers.
Education
Bachelor of Science - Commerce And Business Administration
2011
- Honor Roll, [Semester, Year]
High School Diploma -
2006
Skills
- Proficient in MS Office Suite
- Organized and meticulous attention to detail
- Conference planning
- Financial Services
- Executive Schedule Management
- Excellent at maintaining and managing relationships
- Strong leadership and analytical skills with ability to sound decisions on spot
- Strong problem solver, can coordinate multiple activities and competing priorities
Languages
English
Full Professional
Timeline
Executive Assistant - Elco Transport Limited
12.2018 - 12.2023
Operations/Administrative Assistant - Elco Transport Limited
07.2015 - 11.2018
Customer Service and Sales Representative - Intric Agency
03.2013 - 07.2015
Channel Category Sales Department(Intern) - Nestle Ghana Limited
12.2011 - 12.2012
University of CapeCoast - Bachelor of Science, Commerce And Business Administration
Aburi Girls' Senior High School - High School Diploma,
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