Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jessica Zavala

Compton

Summary

Skilled Medical Assistant with significant experience at Carbon Health, focusing on efficient inventory management and effective training of staff.Demonstrated expertise in optimizing patient flow and ensuring precise medical record management while providing outstanding customer service.Fluent in English and Spanish, skilled in resolving issues and cultivating collaborative environments to enhance team productivity.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Assistant

Carbon Health
Redondo Beach
02.2023 - Current
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms.
  • Organized charts, documents and supplies to maintain team productivity.
  • Handled general office duties to support administrative staff.
  • Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
  • Supervised, trained and coached medical assistants.
  • Performed chart audits to verify accuracy of documentation.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Addressed provider concerns and facilitated solutions to improve satisfaction rates.

Medical Assistant

Optum
Torrance
11.2021 - 01.2023
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Maintained accurate medical records, charting, by data entry into electronic health record system.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Organized patient charts before each day's clinic sessions began.
  • Registered new patients, accurately entering demographic information.
  • Collected samples from patients for laboratory testing.
  • Prepared laboratory specimens for analysis and organized lab results.
  • Administered injections, medications and treatments as directed by the physician.
  • Filed insurance claims forms.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.

Education

Diploma - Medical Assistant

American Career College
CA
10-2020

Skills

  • Customer service
  • Inventory management
  • Employee training
  • Problem solving
  • Time management
  • Conflict resolution
  • Billingual English and Spanish

Certification

  • DOT Drug Testing Certified
  • BAT Testing Certified
  • BLS Certified

Timeline

Medical Assistant

Carbon Health
02.2023 - Current

Medical Assistant

Optum
11.2021 - 01.2023

Diploma - Medical Assistant

American Career College

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Jessica Zavala