Jessica Zatarain
Oakley
Summary
Knowledgeable Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit client needs. Detailed oriented with strong organizational skills.
Years of experience as a Early Childhood Educator devoted to successfully preparing children for a full educational career. Committed to teaching students good studying habits at young ages. Dedicated to supporting emotional, social and academic development of young children.
Energetic and compassionate professional with natural ability to connect with families in need of support. Well-versed in family dynamics and community resources, excelling in case management and conflict resolution. Dedicated to fostering positive outcomes and empowering families to achieve sustainable change.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Family Services Specialist
Wu Yee Childrens Services
01.2023 - Current
- Maintained confidential records and documentation in CC3 and CC4 database.
- Managed approximately 200+ cases
- Attended and participated staff meetings and training seminars.
- Increased family stability by providing crisis intervention and connecting them to appropriate community supports.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Teacher
Family Connections Centers
06.2019 - 01.2023
- Family Connections Centers’ mission is to support the development of strong, healthy families and thriving communities
- I took the role of Pre-K teacher as full time.
- Taught First Steps classes in the early childhood education programs based on a continuum of care model and teach afterschool and summer programs for children in kindergarten through 5th grade.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
Substitute Teacher
Family Connections Centers
05.2017 - 06.2019
- Provided substitute teaching in early childhood education programs and K-5 programs
- Successfully transitioned from substitute to full-time position.
Education
Bachelor’s Degree - Child Development
San Francisco State University
San Francisco, California2019
Skills
- Self-directed and collaborative, with highly effective communication skills, excellent judgment and ethics
- Culturally competent: experienced working with people of different backgrounds
- Capable in site-based, remote and hybrid teaching/work environments
- Teaching experience with early education programs in continuum of care model and Afterschool and summer programs for children in K-5
- Case Management
- Organization and Multitasking
- Eligibility Requirements
- Task prioritization
- Client advocacy
- Multicultural competence
- Confidentiality practices
- Case recordkeeping
Accomplishments
- On-going agency sponsored trainings on wide range of topics from communications, managing change,child development, curriculum, and workplace standards through computer/software skills.
Certification
Family Development Credential Program (2024-Current)
Site Supervisor Permit
Timeline
Family Services Specialist
Wu Yee Childrens Services
01.2023 - Current
Teacher
Family Connections Centers
06.2019 - 01.2023
Substitute Teacher
Family Connections Centers
05.2017 - 06.2019
Family Development Credential Program (2024-Current)
Site Supervisor Permit
Bachelor’s Degree - Child Development
San Francisco State University
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