Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Yu

Toronto,ON

Summary

A Diligent college student enrolled in a fashion program seeking an internship opportunity to gain hands-on experience in a specialized field. With over 7 years of dedicated customer service experience, I am outgoing, reliable, and thrive on new challenges. My strong drive to succeed, coupled with a team-oriented approach, allows me to effectively collaborate and ensure fair task distribution within group projects. I possess a strong work ethic, adaptability, and excellent interpersonal skills, capable of working autonomously while swiftly acquiring new skills.

Overview

7
7
years of professional experience

Work History

Server Supervisor

HappyValleyVillage
Scarborough, ON
06.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Worked with cross-functional teams to achieve goals.

Server Supervisor

Liuyishou hotpot
LiuyishouHappyValleyVillageToronto, ON
07.2018 - 07.2023
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Resolved employee issues or disputes in a timely manner.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Recruited, interviewed, hired, and trained new server personnel.
  • Assisted in resolving customer complaints promptly and professionally.
  • Oversaw food preparation and safety protocols to comply with federal, state and local regulatory guidelines regarding food service.
  • Developed innovative marketing strategies to attract new customers.

Server

Moralsvillage hotpot
Toronto, ON
06.2017 - 07.2018
  • Served food and beverages to patrons and confirmed complete orders.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

High School Diploma -

George Brown College
Toronto, ON

Skills

  • Strong Communication and Interpersonal Skills
  • Sales Goals Attainment
  • Positive Customer Engagement
  • Product Knowledge
  • Engaging With Diverse Customers
  • Positive and Professional
  • Problem-Solving
  • Teamwork and Collaboration
  • Independent Judgement
  • Flexible Schedule
  • Reliable and Responsible
  • Product Demonstrations
  • Honest and Dependable
  • Stocking and Receiving
  • Cash Handling
  • POS System Operations
  • Store Opening and Closing
  • Purchase Packaging
  • Merchandising and Display

Languages

Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Limited

Timeline

Server Supervisor

HappyValleyVillage
06.2023 - Current

Server Supervisor

Liuyishou hotpot
07.2018 - 07.2023

Server

Moralsvillage hotpot
06.2017 - 07.2018

High School Diploma -

George Brown College

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Jessica Yu