Jessica Xu
Huntington Beach
Summary
Dynamic team leader with extensive food service experience, excelling in high-volume dining environments. Expertise in training staff and resolving guest complaints to enhance satisfaction and team productivity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Server
Momo Paradise
Irvine
10.2021 - Current
- Managed multiple tables simultaneously, ensuring high-quality service and guest satisfaction.
- Supervised floor staff, coordinating assistance to maintain smooth operations.
- Resolved guests' and employees' complaints effectively, enhancing overall dining experience.
- Trained new servers in restaurant procedures and guest service standards.
- Delegated team members, providing feedback and constructive criticism.
Server Shift Lead
Din Tai Fung
Glendale
05.2023 - 07.2024
- Guided guests with personalized recommendations, addressing dietary restrictions and detailing ingredients.
- Took food and beverage orders, ensuring clear communication of special dietary needs or modifications to kitchen staff.
- Supported colleagues during peak hours to maintain timely service and enhance guest satisfaction.
- Conducted training sessions for new hires on standard operating procedures.
Assistant Manager
Boiling Point
Pasadena
08.2018 - 05.2023
- Trained team members in customer service, food preparation and kitchen safety.
- Resolved guest complaints promptly to achieve maximum satisfaction.
- Identified backlogs and facilitated adoption of process improvements to streamline operations.
- Created work schedules for FOH and BOH, ensuring optimal coverage and efficiency.
- Monitored Google and Yelp reviews to gather actionable feedback for service enhancement.
Education
Bachelor of Science - Biology
University of California Davis
Skills
- Table management
- High volume dining
- Order processing
- Scheduling
- Inventory management
- Cost management
- Server training
- Strong interpersonal skills
Certification
- Food Handlers
- Responsible Beverage Service
Languages
Mandarin
Limited
English
Native/ Bilingual
Cantonese
Native/ Bilingual
Timeline
Server Shift Lead
Din Tai Fung
05.2023 - 07.2024
Lead Server
Momo Paradise
10.2021 - Current
Assistant Manager
Boiling Point
08.2018 - 05.2023
Bachelor of Science - Biology
University of California Davis