Jessica Woods
Abbotsford,BC
Summary
Meticulous Medical Office Assistant with 7 years of hands-on experience. Keeps office running smoothly. Handling appointment setting, using medical software applications and performing clerical duties. Caring, compassionate and always professional.
Overview
8
8
years of professional experience
Work History
MEDICAL LABORATORY CLERK
Provincial Health Services Authority
01.2023 - Current
- Check in out patients upon arrival, process paperwork, and handle incoming phone calls
- General office duties preformed, such as stocking, filing, faxing, printing, copying, archiving of patient records
- Receiving specimens, batching, unloading the centrifuge and running samples to their main departments to be processed
- Loading analyzers, processing add on requests from physicians.
- Reduced errors in sample handling by strictly adhering to established protocols and guidelines during routine tasks.
MEDICAL OFFICE ASSISTANT / ADMINISTRATIVE CLERK
Provincial Health Services Authority
10.2017 - Current
- Sanitized, restocked and organized exam rooms and medical equipment
- Scheduled, rescheduled and handled cancelled appointments for patients
- Scheduled appointments for doctor visits and procedures using desktop calendar software
- Pulled charts and prepared for nurse and doctor assessment
- Reviewed and sent medical records to other physicians upon request
- Located, checked in and pulled medical records for patient appointments and incomplete charts
- Supported providers in outpatient medical office through coordinating all administrative operations
- Carried out front office duties utilizing data entry skills in framework of medical database
- Answered phone calls and messages scheduling appointments and handling patient inquiries
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Successfully scheduled patient appointments
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Upheld confidentiality of all information.
HARM REDUCTION WORKER
Lookout Housing And Health Society
04.2017 - 08.2019
- Collaborated with case managers and community partners to deliver effective treatment and case collaboration
- Implemented motivational interviewing skills to assess risk factors for child abuse and neglect, substance use and intimate partner violence
- Interviewed clients and verified all information provided to determine eligibility for assistance
- Conducted Naloxone training courses for clients
- Documented data and completed accurate updates to case records
- Collaborated with community program leaders and advocates to make resources accessible to those in need
- Identified service gaps and located needed resources for individuals, including housing, work placement and other support
- Distributed harm reduction supplies
- Performed overdose reversals.
MEDICAL OFFICE ASSISTANT
Chiron Health Services
06.2016 - 10.2017
- Scheduled appointments for doctor visits and procedures using desktop calendar software
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Reviewed and sent medical records to other physicians upon request
- Introduced organization systems to keep filed customer documents confidential and increase operational efficiency
- Sanitized, restocked and organized exam rooms and medical equipment
- Located, checked in and pulled medical records for patient appointments and incomplete charts
- Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals
- Adhered to strict FIPAA guidelines at all times to protect patient privacy
- Scheduled, rescheduled and handled cancelled appointments for patients
- Verified confidentiality of medical records relating to clients' treatment
- Pulled charts and prepared for nurse and doctor assessment
- Documented patient medical information
- Completed clerical duties and tasks for clinic administration
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care
- Used computer programs and registration systems to schedule patients for routine and complex procedures
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Education
Diploma - Health Unit Coordinator
Sprott Shaw Community College
Abbotsford, BC11.2020
Diploma - Release of Information
Douglas College
New Westminster, BC12.2018
Diploma - Online Addiction Medicine Diploma
University Of British Columbia
Abbotsford10.2017
Certificate - Medical Office Assistance
University Of The Fraser Valley
Abbotsford, BC06.2016
High School Diploma -
Pitt Meadows Secondary School
Pitt Meadows, BC06.2008
Skills
- Physician assistance
- Managing patient records
- Understanding of medical ethics
- Follow-up skills
- Medical Records Management
- Transcription of medical notes
- Understanding of medical terminology
- Project organization
- MS Office
- Problem resolution
- Spreadsheet management
- Office administration
- Meeting minutes
- Routing Mail
- Organizing Mail
- Faxing Paperwork
- Document Conversion
- Correspondence Handling
- Sorting and labeling
- Policy and procedure
- Filing and data archiving
- Time management
- Patient Scheduling
- Documentation
- Administrative support
- Records management
- Scheduling
- Naloxone training
Timeline
MEDICAL LABORATORY CLERK
Provincial Health Services Authority
01.2023 - Current
MEDICAL OFFICE ASSISTANT / ADMINISTRATIVE CLERK
Provincial Health Services Authority
10.2017 - Current
HARM REDUCTION WORKER
Lookout Housing And Health Society
04.2017 - 08.2019
MEDICAL OFFICE ASSISTANT
Chiron Health Services
06.2016 - 10.2017
Certificate - Medical Office Assistance
University Of The Fraser Valley
Diploma - Health Unit Coordinator
Sprott Shaw Community College
Diploma - Release of Information
Douglas College
Diploma - Online Addiction Medicine Diploma
University Of British Columbia
High School Diploma -
Pitt Meadows Secondary School
Similar Profiles
Devan VanciseDevan Vancise
Customer Service Representative /Creative Graphic Designer at Provincial Health Services Authority - Cardiac Services BCCustomer Service Representative /Creative Graphic Designer at Provincial Health Services Authority - Cardiac Services BC
Emily YipEmily Yip
Registered Nurse, Acute Perinatal at Provincial Health Services AuthorityRegistered Nurse, Acute Perinatal at Provincial Health Services Authority
Amber CroilAmber Croil
Switchboard Operator at Provincial Health Services AuthoritySwitchboard Operator at Provincial Health Services Authority