Jessica Woods
Abbotsford,BC
Summary
Meticulous Medical Office Assistant with 7 years of hands-on experience. Keeps office running smoothly. Handling appointment setting, using medical software applications and performing clerical duties. Caring, compassionate and always professional.
Overview
8
8
years of professional experience
Work History
MEDICAL LABORATORY CLERK
Provincial Health Services Authority
01.2023 - Current
- Check in out patients upon arrival, process paperwork, and handle incoming phone calls
- General office duties preformed, such as stocking, filing, faxing, printing, copying, archiving of patient records
- Receiving specimens, batching, unloading the centrifuge and running samples to their main departments to be processed
- Loading analyzers, processing add on requests from physicians.
- Reduced errors in sample handling by strictly adhering to established protocols and guidelines during routine tasks.
MEDICAL OFFICE ASSISTANT / ADMINISTRATIVE CLERK
Provincial Health Services Authority
10.2017 - Current
- Sanitized, restocked and organized exam rooms and medical equipment
- Scheduled, rescheduled and handled cancelled appointments for patients
- Scheduled appointments for doctor visits and procedures using desktop calendar software
- Pulled charts and prepared for nurse and doctor assessment
- Reviewed and sent medical records to other physicians upon request
- Located, checked in and pulled medical records for patient appointments and incomplete charts
- Supported providers in outpatient medical office through coordinating all administrative operations
- Carried out front office duties utilizing data entry skills in framework of medical database
- Answered phone calls and messages scheduling appointments and handling patient inquiries
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Successfully scheduled patient appointments
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Upheld confidentiality of all information.
HARM REDUCTION WORKER
Lookout Housing And Health Society
04.2017 - 08.2019
- Collaborated with case managers and community partners to deliver effective treatment and case collaboration
- Implemented motivational interviewing skills to assess risk factors for child abuse and neglect, substance use and intimate partner violence
- Interviewed clients and verified all information provided to determine eligibility for assistance
- Conducted Naloxone training courses for clients
- Documented data and completed accurate updates to case records
- Collaborated with community program leaders and advocates to make resources accessible to those in need
- Identified service gaps and located needed resources for individuals, including housing, work placement and other support
- Distributed harm reduction supplies
- Performed overdose reversals.
MEDICAL OFFICE ASSISTANT
Chiron Health Services
06.2016 - 10.2017
- Scheduled appointments for doctor visits and procedures using desktop calendar software
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Reviewed and sent medical records to other physicians upon request
- Introduced organization systems to keep filed customer documents confidential and increase operational efficiency
- Sanitized, restocked and organized exam rooms and medical equipment
- Located, checked in and pulled medical records for patient appointments and incomplete charts
- Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals
- Adhered to strict FIPAA guidelines at all times to protect patient privacy
- Scheduled, rescheduled and handled cancelled appointments for patients
- Verified confidentiality of medical records relating to clients' treatment
- Pulled charts and prepared for nurse and doctor assessment
- Documented patient medical information
- Completed clerical duties and tasks for clinic administration
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care
- Used computer programs and registration systems to schedule patients for routine and complex procedures
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Education
Diploma - Health Unit Coordinator
Sprott Shaw Community College
Abbotsford, BC11.2020
Diploma - Release of Information
Douglas College
New Westminster, BC12.2018
Diploma - Online Addiction Medicine Diploma
University Of British Columbia
Abbotsford10.2017
Certificate - Medical Office Assistance
University Of The Fraser Valley
Abbotsford, BC06.2016
High School Diploma -
Pitt Meadows Secondary School
Pitt Meadows, BC06.2008
Skills
- Physician assistance
- Managing patient records
- Understanding of medical ethics
- Follow-up skills
- Medical Records Management
- Transcription of medical notes
- Understanding of medical terminology
- Project organization
- MS Office
- Problem resolution
- Spreadsheet management
- Office administration
- Meeting minutes
- Routing Mail
- Organizing Mail
- Faxing Paperwork
- Document Conversion
- Correspondence Handling
- Sorting and labeling
- Policy and procedure
- Filing and data archiving
- Time management
- Patient Scheduling
- Documentation
- Administrative support
- Records management
- Scheduling
- Naloxone training
Timeline
MEDICAL LABORATORY CLERK
Provincial Health Services Authority
01.2023 - Current
MEDICAL OFFICE ASSISTANT / ADMINISTRATIVE CLERK
Provincial Health Services Authority
10.2017 - Current
HARM REDUCTION WORKER
Lookout Housing And Health Society
04.2017 - 08.2019
MEDICAL OFFICE ASSISTANT
Chiron Health Services
06.2016 - 10.2017
Certificate - Medical Office Assistance
University Of The Fraser Valley
Diploma - Health Unit Coordinator
Sprott Shaw Community College
Diploma - Release of Information
Douglas College
Diploma - Online Addiction Medicine Diploma
University Of British Columbia
High School Diploma -
Pitt Meadows Secondary School
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