Jessica Woodhouse
Vanastra
Summary
Dynamic professional with a proven track record in my work history, excelling in customer relations and time management. Skilled in training and mentoring, I fostered a welcoming environment while ensuring compliance standards. Recognized for optimizing processes and enhancing experiences through effective communication and conflict resolution.
Overview
14
14
years of professional experience
Work History
Environmental Services Housekeeper
Huron Perth Healthcare Alliance
02.2020 - Current
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Trained and mentored new hires to ensure seamless onboarding.
- Managed stock levels efficiently.
Assistant Project Manager
Belfor
03.2013 - 02.2020
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Generated estimates for senior managers.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Planned, monitored and analyzed project costs to meet financial goals.
- Provided support in processing weekly payroll for a team of 50 people.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
- Developed and maintained project documentation for reliable records.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Assisted in leading team meetings to assess project progress and plan appropriately to meet delivery targets.
- Generated weekly and monthly status reports for helpful progress tracking.
- Managed accounts receivables with a focus on timely collection of outstanding balances.
Department Manager
Target
09.2011 - 03.2013
- Collaborated with other departments to ensure seamless coordination in achieving company goals
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Education
Stratford Northwestern Secondary School
Stratford, ONSkills
- Customer relations
- Time management
- Training and mentoring
- Exceptional interpersonal communication
- Exceptional telephone etiquette
- Conflict resolution techniques
Languages
English
Timeline
Environmental Services Housekeeper
Huron Perth Healthcare Alliance
02.2020 - Current
Assistant Project Manager
Belfor
03.2013 - 02.2020
Department Manager
Target
09.2011 - 03.2013
Stratford Northwestern Secondary School
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