Jessica Winchester
Valleyview,AB
Summary
Proven in enhancing customer relationships and teamwork at Nutters, I excel in conflict resolution and time management, significantly improving client satisfaction. Leveraging strong listening and problem-solving skills, I adeptly handle high-stress situations, fostering a positive and efficient work environment. My approach has consistently resulted in repeat business and streamlined operations.
Overview
20
20
years of professional experience
Work History
Sales Associate
Nutters
09.2022 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Day Home Provider
Little Monkeys Daycare
05.2018 - 06.2022
- Offered emotional support to clients during challenging times or when facing personal obstacles.
- Administered medication as prescribed by physicians, ensuring proper dosage and adherence to schedules.
- Conducted assessments of potential host homes evaluating suitability based on safety and accessibility requirements.
- Organized recreational activities tailored to individual interests leading to improved mental health outcomes for clients.
- Implemented positive behavior management techniques effectively reducing instances of challenging behaviors among clients.
- Improved client communication skills through consistent modeling and reinforcement strategies.
- Developed personalized care plans for each client to address their unique needs and goals.
- Facilitated strong relationships between clients and their natural support networks contributing to long-term stability.
- Delivered comprehensive training on emergency procedures for all household members resulting in increased preparedness in crisis situations.
- Assisted clients with daily living tasks, promoting their independence and overall wellbeing.
- Enhanced client experience by providing a safe, supportive, and welcoming living environment.
- Provided transportation for clients to appointments, social events, and community activities, fostering social engagement and inclusion.
- Provided respite care services allowing family caregivers an opportunity for rest and rejuvenation.
Foster Care Provider
Medicine Hat Family Services
12.2003 - 09.2009
- Maintained open communication with caseworkers and support teams to ensure that the needs of each child were being met effectively.
- Managed daily routines and schedules, fostering consistency and stability in the lives of foster children.
- Participated in ongoing training opportunities to stay current on best practices in foster care provision.
- Cared for medically fragile children in need of extensive support.
- Maintained accurate records of foster children''s progress, including medical appointments, medications, school achievements, and behavioral issues.
- Reduced problem behaviors with positive reinforcement and supportive techniques.
- Prepared and maintained individual beds and personal space for foster children.
- Collaborated with caseworkers and support teams to ensure proper care for each individual child in the foster system.
- Enhanced the well-being of foster children by providing a safe, nurturing environment and addressing emotional, social, and educational needs.
- Provided transportation to school, appointments, extracurricular activities, and family visits as needed.
- Implemented creative problem-solving techniques to address challenging behaviors exhibited by some foster children while maintaining a supportive atmosphere within the home setting.
- Helped reunify birth families through coordinated visitation strategies.
- Offered consistent guidance during difficult transitions or life changes to help foster children adapt more easily.
- Advocated on behalf of each child in court hearings as necessary.
- Transported kids to mandated therapy, extracurricular activities and medical appointments.
- Improved children's health by preparing healthy meals and snacks.
- Promoted healthy relationships among family members through effective communication practices and conflict resolution strategies.
- Developed trust-based relationships with each child by offering emotional support and empathetic listening skills when needed most.
- Communicated effectively with biological parents as appropriate to facilitate reunification efforts when possible.
Education
Grade 12 -
Cardston High School
Cardston, AB05.1996
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Relationship Building
- Flexible Schedule
- Conflict Resolution
Languages
English
Additional Information
I was a foster parent for many years and have a lot of experience with children with needs. We ended up adopting two through the system and they both have FASD and one with Autism and other needs. I feel like that helps me understand other children better because I live with it on a daily basis.
Timeline
Sales Associate
Nutters
09.2022 - 12.2023
Day Home Provider
Little Monkeys Daycare
05.2018 - 06.2022
Foster Care Provider
Medicine Hat Family Services
12.2003 - 09.2009
Grade 12 -
Cardston High School
Similar Profiles
David RebelloDavid Rebello
Store Manager at Nutters Everyday NaturalsStore Manager at Nutters Everyday Naturals
Andy Van KuykAndy Van Kuyk
General Manager at Nutters Everyday NaturalsGeneral Manager at Nutters Everyday Naturals
Abra GarrattAbra Garratt
LPN Nursing at AHSLPN Nursing at AHS