Jessica Wilson
23-2040 Rosealee Lane, West Kelowna,Britsh Columbia,
Summary
Driven team player with a demonstrated record of success in working with people during life-threatening, dangerous, and other tough situations. Adept at working effectively, unsupervised, and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
9-1-1 Police Dispatcher
Royal Canadian Mounted Police
Kelowna, BC
06.2022 - Current
- Operating radios and other telecommunication equipment to dispatch emergency vehicles.
- Monitored police radio frequencies for any updates or changes in dispatch instructions.
- Processed requests for assistance from law enforcement personnel while following proper protocol.
- Received emergency calls from the public and dispatched appropriate personnel to handle incidents while collecting all pertinent information from the caller, using excellent verbal communication skills.
- Transferring incoming calls to appropriate resources.
- Trained new employees on the basic operations of the police radio console and CAD system, Canadian Information Police Centre (CPIC).
- Utilized a computer-aided dispatch system to track unit locations, responder availability, and update incident statuses.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Verified the status of units assigned to calls in order to ensure safety protocols were followed.
Owner & Head Nutritionist
Reroute Nutrition & Wellness
Virtual
06.2019 - Current
- Creating meal plans, menu structures, and fitness programs for clients, focusing on their individual concerns while addressing current health issues, virtually or in person.
- Promoting healthy eating habits and suggesting ways to modify the diet for a healthier lifestyle.
- Creating a relationship with every client in a professional and friendly manner.
- Specializing in sports nutrition and CrossFit athletes.
- Analyzed market trends to identify new business opportunities.
- Collaborated with other owners on joint ventures and shared resources.
Server
Original Joe’s Restaurant
West Kelowna, BC
09.2021 - 09.2022
- Strong ability to communicate effectively with the kitchen staff to ensure accurate and timely service
- Strong ability to memorize complex menu items and relay these items to customers
- Dedicated to ensuring customer satisfaction by remaining friendly and readily available
- Skilled at anticipating, identifying and fulfilling guest’s requests
- Very successful at multitasking while remaining courteous and professional
- Responsibility of opening and closing establishment
- Assisting colleagues to promote teamwork and high level of customer service
Medical Device Reprocessing Technician
Kemptville District Hospital
Kemptville, ON
04.2013 - 05.2021
- Responsible for the organization and reprocessing of all surgical instrumentation, equipment, medical devices and other sterile supplies
- Working alongside the surgeon ensuring equipment is functioning properly as the patient is in surgery
- Able to utilize various methods to sterilize supplies and equipment (I.e
- Steam, Steris, Sterrad and pasteurization)
- Store, replenish and track medical, surgical supplies and implant trays for user areas
- Maintain departmental records, logs, reports and files as required by CSA Standards and departmental policy
- Maintaining inventory of surgical equipment, records, daily operations and cancellations of surgeries
- Perform high level disinfection and sterilization of complex endoscopes
- Multitasking within the department of day to day tasks as well as completing necessary tasks for nurses while they are in day surgery
- Taking urgent phone calls from surgeons asking for specific equipment or instructions as they are performing surgery
- Assist nurses with pre and post operation with greeting and welcoming patients, turning over sterile beds, aiding patients into the recovery room after surgery, bringing patients to their designated area in the hospital for postoperative treatments while making them feel safe and at ease
Server & Assistant Manager
Fivestar Restaurant
Kemptville, ON
06.2009 - 10.2016
- Held responsible of training new staff members and helped with the lay out of the schedule for Front of House
- Strong ability to communicate effectively with the kitchen staff to ensure accurate and timely service
- Strong ability to memorize complex menu items and relay these items to customers
- Dedicated to ensuring customer satisfaction by remaining friendly and readily available
- Skilled at anticipating, identifying and fulfilling guest’s requests
- Very successful at multitasking while remaining courteous and professional
- Responsibility of opening and closing establishments
- Frequently assisting colleagues to promote teamwork and high level of customer service
Education
Registered Holistic Nuritionist, Diploma -
CANADIAN SCHOOL OF NATURAL NUTRITION
Ottawa, ON09.2021
Medical Device Reprocessing Technician, Certificate -
ALGONQUIN COLLEGE
Ottawa, ON09.2012
High School Diploma -
NORTH GRENVILLE DISTRICT HIGH SCHOOL
Kemptville, ON05.2009
Skills
- Proven Leadership Experience
- Proficient Computer Skills
- Analytical Problem-Solving Skills
- Effective Communication
- Proficient in Managing Multiple Tasks
- Effective Decision-Making Under Pressure
- Enhanced Memory Retention
Extra Credentials And Volunteer
- Valid Driver’s License
- Organized a New Year’s Day Polar Plunge Charity for Wounded Warriors of Canada
- Build and maintain mountain biking trails with West Kelowna Trail Crews
- Ran fitness testing for U-18 teams within West Kelowna Minor Hockey Association
- Event Coordinator in 24 Hour Breast Cancer Charity Event linking arms with Barbells for Boobs, raising double the fundraising goal for Breast Cancer Research
- Assistant Coach, Trainer and Nutritionist at Frank’s Soccer Training Academy
- Nutritional & fitness Zoom calls and cooking events throughout COVID-19 with members at CrossFit Kemptville and Frank’s Soccer Training Academy
Accomplishments
- Received a Civics Award for contributing to the community within the Health and Wellness sector
Certification
First Aid & CPR/AED Level C
- Certificates from Canadian Police Knowledge Network, 06/01/20, Cannabis Legislation, COVID-19 Pandemic Awareness, Drug Identification, Trauma and Sexual Assault Investigations, Mental Health Self Awareness for First Responders, Suicide Awareness and Prevention, Youth at Risk Civilian
References
References available upon request.
Timeline
9-1-1 Police Dispatcher
Royal Canadian Mounted Police
06.2022 - Current
Server
Original Joe’s Restaurant
09.2021 - 09.2022
Owner & Head Nutritionist
Reroute Nutrition & Wellness
06.2019 - Current
Medical Device Reprocessing Technician
Kemptville District Hospital
04.2013 - 05.2021
Server & Assistant Manager
Fivestar Restaurant
06.2009 - 10.2016
Registered Holistic Nuritionist, Diploma -
CANADIAN SCHOOL OF NATURAL NUTRITION
Medical Device Reprocessing Technician, Certificate -
ALGONQUIN COLLEGE
High School Diploma -
NORTH GRENVILLE DISTRICT HIGH SCHOOL
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