Jessica Willis
Beaumont
Summary
Friendly and dedicated operations professional with a passion for creating exceptional customer experiences. I bring a hands-on experience in team leadership, financial management and efficient operations. I thrive in collaborative environments and enjoy finding ways to make both guests and team members feel valued.
Overview
19
19
years of professional experience
Work History
Restaurant General Manager
Lakeside Cafe
Redlands
06.2025 - Current
- Orchestrated a successful launch of a restaurant, developed and implemented strategies for daily operations, ensuring excellent customer experiences while streamlining operations.
- Optimized profits by controlling food, beverage and labor costs while ensuring premium standards.
- Hired and trained a team, fostering a culture of excellence and collaboration.
- Developed and executed marketing strategies to boost customer engagement.
- Maintained accurate financial records, including payroll to produce accurate financial reports.
Restaurant Manager
Sunnymead
Moreno Valley
03.2007 - 10.2023
- Previously Managed a restaurant with responsibilities closely aligned to my current role, including overseeing daily operations, optimizing profits, training staff and providing excellent customer experiences.
- Implemented marketing strategies to increase restaurant visibility and attract customers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Proactively addressed customer concerns, creating a positive dinning experiences and ensuring consistent satisfaction.
Education
Buisness
Excelsior
Victorville, CASkills
- Empathy
- Customer service
- Business management
- Team building
- Conflict resolution
- Microsoft Office Suite
- Inventory management
- Scheduling
- Marketing
Timeline
Restaurant General Manager
Lakeside Cafe
06.2025 - Current
Restaurant Manager
Sunnymead
03.2007 - 10.2023
Buisness
Excelsior