Jessica Williams
King City
Summary
Reliable and service-focused professional with a background in healthcare as a Certified Nursing Assistant (CNA) and current experience in county social services as an Office Technician. Brings over a decade of hands-on patient care experience combined with strong clerical, customer service, and confidential records-handling skills. Holds a Substance Use Disorder Registered Counselor (SUDRC I) credential through the California Association of DUI Treatment Programs and has completed additional training in ethics, confidentiality (HIPAA), and professional boundaries through the Breining Institute. Currently working on renewing CNA certification while continuing to build skills in behavioral health and substance use treatment.
Education:
Breining Institute
9-Hour Education Course – (AOD/SUD Training)
- Training in ethics, HIPAA compliance, and confidentiality of client records
- Focus on establishing and maintaining professional boundaries in counseling settings
California Association of DUI Treatment Programs
Substance Use Disorder Registered Counselor (SUDRC I)
04/22/2026-Present
- State-recognized registration for substance use disorder counseling
- Completed/Completing 80-hour core competency training requirement (ethics, counseling skills, case management, and treatment planning)
Qualified [Desired Position] with solid background in office administration and support. Known for efficiently handling administrative tasks and improving office workflows. Demonstrated organizational skills and proficiency in office software applications.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Office Technician
Social Services
Salinas, CA
12.2025 - Current
- Provide front-office and clerical support in a fast-paced public service environment.
- Assist clients by phone and in person, routing questions appropriately and maintaining professionalism.
- Perform data entry and update records while protecting sensitive and confidential information.
- Prepare, process, and organize documents; scan, file, and maintain accurate electronic and paper records.
- Support daily office operations including scheduling, mail distribution, and internal coordination.
Certified Nursing Assistant (CNA) / Home Care Aide
Various Locations & Home Care
Monterey County, CA
01.2000 - 01.2012
- Provided direct patient care support including assistance with activities of daily living (ADLs).
- Monitored patient comfort and reported changes in condition to appropriate staff or family members.
- Maintained a clean, safe environment and followed infection-control and safety procedures.
- Supported mobility, transfers, and basic vital sign observation per care plans.
- Delivered compassionate, respectful care while maintaining patient dignity and privacy.
Education
GED -
01-2000
Skills
- Office administration & clerical support
- Customer service (in-person/phone)
- Data entry & document processing
- Filing, scanning, records management
- Scheduling & calendar coordination
- Confidentiality (HIPAA/PII awareness)
- Team collaboration & multitasking
- Patient/client support experience
Certification
- Certified Nursing Assistant (CNA) — California
- In progress: working on renewal
Timeline
Office Technician
Social Services
12.2025 - Current
Certified Nursing Assistant (CNA) / Home Care Aide
Various Locations & Home Care
01.2000 - 01.2012
GED -
Professional Highlights
- Recognized for professionalism, reliability, and strong work ethic in both healthcare and public service roles.
- Trusted with confidential information and sensitive records, demonstrating consistent accuracy and discretion.