Jessica Wickhorst
Lethbridge,AB
Summary
Reliable employee, enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Highly dedicated to learn, grow, and maintain a high level of standards in all positions that offer professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Catering Manager
La Chefs Catering & Events
Lethbridge , Alberta
10.2016 - 01.2022
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Educated bartenders, supervisors, and servers on responsible service protocols.
- Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Customer Service Representative
Canadian Tire
Lethbridge , Alberta
04.2014 - 08.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Quickly and accurately counted drawers at start and end of each shift.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Helped customers complete purchases, locate items and join reward programs.
- Processed checks, cash and credit purchases or refunds.
- Increased customer loyalty and retention.
Community Support Worker Volunteer
Big Brother & Big Sister Program
Lethbridge , Alberta
03.2012 - 04.2012
- Planned and hosted on- and off-campus community service activities.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Mentored at-risk youth to improve personal wellbeing and academic performance.
- Worked with clients to improve life choices and maximize benefits of programs.
- Exhibited excellent communications and customer service relations skills.
Education
HCA Certificate - Health Care Aide
Training Inc. Vocational School
Lethbridge, AB08.2022
High School Diploma -
Winston Churchill High School
Lethbridge, AB06.2014
Skills
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Life Skills Development
- Caring Companionship
- Daily Living Support
- Personal Service
- Documenting Incidents
- Independent Thinking
- Behavior Redirection
- Accurate in Following Orders
- Positive Reinforcement Strategies
- Social Perceptiveness
Certification
Standard First Aid
Level C CPR/AED
WHMIS
AGLC License
Health and Food Safety
First Aid
Completed Standard First Aid (CSA Intermediate)
- Level C CPR and AED Recertification
Expiry Date: Jan 9, 2025
Reference #: 0280212382
Timeline
Assistant Catering Manager
La Chefs Catering & Events
10.2016 - 01.2022
Customer Service Representative
Canadian Tire
04.2014 - 08.2015
Community Support Worker Volunteer
Big Brother & Big Sister Program
03.2012 - 04.2012
HCA Certificate - Health Care Aide
Training Inc. Vocational School
High School Diploma -
Winston Churchill High School
Standard First Aid
Level C CPR/AED
WHMIS
AGLC License
Health and Food Safety
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