Jessica Whiteley
Vancouver,BC
Summary
detail oriented individual with solid background in delivering exceptional passenger service and ensuring safety compliance. Proven track record of managing in-flight emergencies and providing excellent customer care. Demonstrated ability to communicate effectively and resolve conflicts efficiently.
Overview
10
10
years of professional experience
Work History
Mental Health Social Worker
MPA Society
03.2021 - Current
- Established trusting relationships with clients through empathetic listening and open communication techniques.
- Implemented evidence-based practices in counseling sessions, contributing to positive outcomes for individual clients.
- Developed comprehensive treatment plans for clients, resulting in improved well-being and daily functioning.
- Provided crisis intervention services, successfully deescalating situations and connecting clients with necessary supports.
Administration Assistant
Langley Physio and Massage Therapy
06.2018 - 03.2021
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Flight Attendant
Central Mountain Air
02.2015 - 03.2017
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Education
Social Services Diploma
Sprott Shaw College
Abbotsford, BC02-2022
Flight Attendant Preparation Diploma
Canadian Tourism College
Vancouver, BC06-2016
High School Diploma -
Langley Secondary School
Langley, BC01-2014
Skills
- Behavioral assessment
- Reliability and punctuality
- Interpersonal communications
- Problem-solving abilities
- Certified in CPR/AED
- Patient support
- Team building
- Conflict Resolution
- Self motivator
- Time management abilities
- Crisis Management
- Problem-solving aptitude
Timeline
Mental Health Social Worker
MPA Society
03.2021 - Current
Administration Assistant
Langley Physio and Massage Therapy
06.2018 - 03.2021
Flight Attendant
Central Mountain Air
02.2015 - 03.2017
Social Services Diploma
Sprott Shaw College
Flight Attendant Preparation Diploma
Canadian Tourism College
High School Diploma -
Langley Secondary School
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