Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Jessica Wheeler

Waterloo,Ontario

Summary

Reliable individual enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Overview

8
8
years of professional experience

Work History

House Cleaner

Independant
Waterloo, ON
06.2019 - Current
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Adhered to professional house cleaning checklist.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Dusted picture frames and wall hangings with cloth.

Environmental Services Housekeeper

Aramark
Kitchener, ON
10.2020 - 09.2022
  • Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
  • Packaged and transported solid, biohazard and pharmaceutical wastes to proper receptacles to decrease hazards to medical staff, patients and families.
  • Cleaned and disinfected patient rooms and common areas to promote sanitary treatment and services environment.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Practiced established infection control methods to reduce risks to patients, families and medical staff.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
  • Interacted with hospital staff, patients and families to demonstrate good customer service techniques.

Customer Service Cashier

Tim Hortons
Cambridge, ON
05.2012 - 08.2012
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained customer satisfaction with quick and professional handling of product return.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.

Barista

Starbucks
Kitchener, ON
04.2010 - 08.2012
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Promoted additional items with beverages, increasing store sales.
  • Maintained regular and consistent attendance and punctuality.

Education

High School Diploma -

Cameron Heights Collegiate Institute
Kitchener, ON

Diploma - Animal Sciences

Penn Foster
Scottsdale, Arizona
03.2022

Skills

  • Team Support and Collaboration
  • Room and Public Space Cleaning
  • Wall and Ceiling Cleaning
  • COVID-19 Safety Procedures
  • Household Management
  • Trash Collection and Disposal
  • Surface Sanitation
  • Cart Stocking and Organization
  • Room Sanitization
  • Safe Chemical Handling
  • Equipment Disinfection
  • Deep Cleaning Protocols

Timeline

Environmental Services Housekeeper

Aramark
10.2020 - 09.2022

House Cleaner

Independant
06.2019 - Current

Customer Service Cashier

Tim Hortons
05.2012 - 08.2012

Barista

Starbucks
04.2010 - 08.2012

High School Diploma -

Cameron Heights Collegiate Institute

Diploma - Animal Sciences

Penn Foster

Similar Profiles

CREATE PROFILE
Jessica Wheeler