Jessica Warren
Inverary,ON
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments, hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities with extensive knowledge of community resources.
Overview
14
14
years of professional experience
Work History
Dual Diagnosis Justice Case Manager
Community Network of Specialized Care/Ongwanada
04.2015 - Current
- Advocate and coordinate services for individuals across South Eastern Ontario with developmental disabilities who have involvement in the criminal Justice system (CJS) across South Eastern Ontario
- Collaborate with the Crown Attorney’s Office, Lawyers and Judge to identify best processes to lead to resolution within the Criminal Justice System.
- Collaborate with police departments across the region to identify vulnerable individuals and support least intrusive police measures.
- Collaborate with community service providers to identify and remedy service gaps that lead to criminalization and recidivism.
- Provide client and family education surrounding community services and the criminal justice system
- Identify and coordinate appropriate treatment programs/placements
- Refer clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinate services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients and their families.
- Develop and implement comprehensive case management plans to address client needs and goals.
- Develop comprehensive discharge plans to transition clients to appropriate service providers in community.
- Develop and implement safety plans.
- Facilitate individual and group sessions to promote positive behavior change for clients.
- Maintain ongoing data tracking to demonstrate individual and client success
Treatment Counselor
Ongwanda
01.2012 - 04.2015
- Implemented intensive behavioral intervention (IBI) and Cognitive Behavioral Therapy (CBT) programs
- Maintained detailed client data collection, documentation and reporting
- Engaged clients in community activities while promoting prosocial behavior.
- Participated in case management meetings with a wrap around clinical team approach to develop treatment programs and monitor outcomes.
- Participated in comprehensive case management services, treatment plans, and connected clients and families to appropriate resources.
- Assisted with tasks of daily living including personal hygiene, scheduling, recreation, and transitions.
Mobile Crisis Worker
AMHS-KFLA
03.2012 - 03.2014
- Triaged and responded to telephone mental health crisis intervention. Met with walk in clients and provided mobile outreach to individuals and their families in crisis and their
- Assessed individual service needs and connected clients with appropriate short and long term service providers
- Used skills such as active listening, verbal de-escalation and collaborative problem-solving to connect with client and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Work collaboratively with Kingston Police Department to support clients in the community and divert criminal charges
- Advocated for client needs in the community
- Provide information surrounding community programs and groups to clients and their family
- Conducted follow-ups with clients to determine need for extended assistance.
Research Assistant
St. Lawrence College
05.2009 - 05.2011
- Developed and maintained excel spreadsheets for purpose of data collection related to Behavioral Psychology Program
- Created and submitted library orders for new literature and online journals relevant to program while maintaining annual budget
- Organized and implemented a mass mail out of over 1000 packages to promote community awareness of Behavioral Psychology program
- Created student reference power points regarding how to use various educational tools
- Worked in collaboration with program coordinators and staff to assist various program related projects
Education
Behavioural Psychology, BA -
St. Lawrence College
KingstonSafe Food Handling -
2022
Stigma Reduction Training -
2022
Emergency First Aid and Cardiac Pulmonary -
2022
Non Violent Crisis Intervention -
2022
Advanced Non Violent Crises Intervention -
2022
Pharmacology Training -
2016
Defensive Driving Course -
2016
Skills
- Strong Leadership
- Excellent Communication
- Interpersonal Communication
- Relationship Building
- Conflict Resolution
- Problem Resolution
- Decision-Making
- Public Speaking
Languages
English
Full Professional
Timeline
Dual Diagnosis Justice Case Manager
Community Network of Specialized Care/Ongwanada
04.2015 - Current
Mobile Crisis Worker
AMHS-KFLA
03.2012 - 03.2014
Treatment Counselor
Ongwanda
01.2012 - 04.2015
Research Assistant
St. Lawrence College
05.2009 - 05.2011
Behavioural Psychology, BA -
St. Lawrence College
Safe Food Handling -
Stigma Reduction Training -
Emergency First Aid and Cardiac Pulmonary -
Non Violent Crisis Intervention -
Advanced Non Violent Crises Intervention -
Pharmacology Training -
Defensive Driving Course -
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