Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Ward

Sturgeon County ,AB

Summary

I am a detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. I am a dependable candidate that is successful at managing priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals. I offer keen attention to detail and provide exceptional customer service in a fast-paced environment. I am looking to seek and maintain a full-time position that offers a chance to explore professional challenges, utilize interpersonal skills, and expand on problem-solving skills.

Overview

6
6
years of professional experience

Work History

Driver & Administrative Support

Darwin Dispatch
03.2020 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, and email correspondence.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Operated with safety and skill to avoid accidents and delays.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.

EVS Support Worker

Alberta Health Services
03.2022 - 06.2023
  • Collaborated with other staff to complete tasks efficiently and effectively.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Supported overall patient satisfaction by addressing their concerns promptly and professionally.
  • Completed daily tasks efficiently while adapting to the changing needs of the facility during peak periods or emergencies.
  • Maintained open lines of communication with supervisors and colleagues, fostering teamwork and ensuring efficient department operations.
  • Demonstrated adaptability and flexibility by willingly adjusting work schedules or assignments as needed to meet the needs of the facility.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Daycare Attendant & Administrative Assistant

Happy Pet Spa - Dog Daycare
12.2019 - 02.2020
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

School Photographer

Lifetouch Portrait Studios
08.2018 - 11.2019
  • Developed rapport with students, staff, and parents by maintaining a friendly and approachable demeanor throughout the photography process.
  • Maintained accurate records of photo sessions, including dates, locations, number of students photographed, and sales figures for internal reporting purposes.
  • Contributed to increased sales through effective upselling of various photography packages tailored to individual needs.
  • Handled customer inquiries professionally, resolving concerns promptly and efficiently while maintaining positive relationships with clients.
  • Delivered consistent results with efficient time management, adhering to tight schedules and multiple appointments per day.
  • Enhanced student comfort during photo sessions by creating a relaxed atmosphere and providing clear instructions.

Education

Diploma - Criminal Justice - Policing Studies

Lethbridge Collegiate Institute
Lethbridge, AB
12.2022

High School Diploma -

Sturgeon Composite High School
06.2017

Skills

  • Time Management
  • Customer Service
  • Problem-Solving
  • Punctual and Reliable
  • Relationship Building
  • Multitasking Abilities
  • Telephone Etiquette
  • Database Entry
  • Administrative Tasks
  • Document Management
  • Mail Handling & Sorting
  • Correspondence Writing & Proofreading

Timeline

EVS Support Worker

Alberta Health Services
03.2022 - 06.2023

Driver & Administrative Support

Darwin Dispatch
03.2020 - Current

Daycare Attendant & Administrative Assistant

Happy Pet Spa - Dog Daycare
12.2019 - 02.2020

School Photographer

Lifetouch Portrait Studios
08.2018 - 11.2019

Diploma - Criminal Justice - Policing Studies

Lethbridge Collegiate Institute

High School Diploma -

Sturgeon Composite High School

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