Jessica Walker
Virden
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Exceptional multitasker.
Overview
3
3
years of professional experience
Work History
Dental Receptionist
Prairie Life Dental
10.2021 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Helped patients complete necessary medical forms and documentation.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Managed patient billing processes for timely, accurate payments.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Managed office bookkeeping with insurance billing and patient payments.
- Prepared and processed patient referrals and transfer requests.
Education
Redseal Journeyman - Hairstylist
Advanced School of Hairstyling
Brandon MB05.2010
Skills
- Phone and Email Etiquette
- Dental Terminology
- Excellent multitasking capability
- Appointment Scheduling
- Payment Processing
- Insurance Verification
- Insurance Billing
- Front Office Management
- Billing Procedures
- Data Entry
- Administrative Support
Languages
English
Professional Working
Timeline
Dental Receptionist
Prairie Life Dental
10.2021 - Current
Redseal Journeyman - Hairstylist
Advanced School of Hairstyling
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