Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Jessica Vos

Carlsbad

Summary

Dynamic professional with a proven track record at Kings Fish House, excelling in customer engagement and problem-solving. Recognized for enhancing customer satisfaction and reducing wait times through effective communication and teamwork. Skilled in sales and point of sale operations, consistently fostering positive relationships and driving repeat business.

Overview

10
10
years of professional experience

Work History

Bartender

Kings Fish House
09.2015 - Current
  • Delivered exceptional customer service in fast-paced environment..
  • Resolved customer complaints promptly, fostering a positive atmosphere and repeat business.
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Trained new staff on bartending techniques and customer engagement strategies.

General Office Manager

Dba
10.2022 - 02.2025
  • Streamlined office operations, enhancing workflow efficiency and reducing administrative bottlenecks.
  • Oversaw vendor relationships, negotiating contracts to secure favorable terms and reduce costs.
  • Enhanced customer satisfaction by resolving complaints promptly and professionally.
  • Facilitated interdepartmental collaboration by organizing cross-functional meetings and establishing clear lines of communication between teams.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Upon completion of projects, I was also responsible for the logistics of said materials often times meeting day of deadlines.
  • Managing clients exceptions was a vital part of this position and using my customer service skills to continue relationships was key.

Education

Master of Science - Sports Law And Business

Arizona State University
Tempe, AZ
05-2023

Bachelor of Science - Sports Management

Troy University
Troy, AL
05-2022

Skills

  • Customer engagement
  • Customer relationship management
  • Goal oriented
  • Sales expertise
  • Business acumen
  • Communication and negotiations
  • Point of sale operation
  • Account servicing
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail

Interests

My passion in life is golf, making me an excellent candidate for this position I golf 1-2 times per week and have a 124 handicap currently rolling a Newport 2 MOTO I purchased from the gallery


I'm also an avid reader

Timeline

General Office Manager

Dba
10.2022 - 02.2025

Bartender

Kings Fish House
09.2015 - Current

Master of Science - Sports Law And Business

Arizona State University

Bachelor of Science - Sports Management

Troy University

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Jessica Vos