Jessica Vontalge

Santee

Summary

Customer service specialist focused on delivering outstanding client experiences. Excels in professional communication and problem-solving while addressing inquiries with efficiency and empathy. Committed to upholding brand integrity and fostering positive customer interactions.

Overview

2027

years of professional experience

Work History

Pro Customer Service / Sale Representative

The Home Depot

San Diego, California

2025 - Current

Build and Maintain Relationships with Pro Customers and drive sales by providing product recommendations during client builds
Assisted clients in loading materials, managing deliveries, and offering expertise on tool and machinery rentals
Assisting clients by loading material, managing deliveries, and providing knowledge on Tool and Machinery rentals
Answer incoming phone calls and assist with material questions and provide phone sale service

Business Owner

The Mootique

Santee, CA 92121

04.2024 - 02.2026

Developed and implemented operational strategies to enhance customer engagement and satisfaction.
Analyzed sales data to identify trends, informing decision-making for product offerings.
Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
Managed inventory control processes, ensuring optimal stock levels and reducing waste.

Customer Service Representative

CheckSammy

Dallas, Texas

01.2021 - 01.2023

Answered incoming calls from potential clients, advising on company services and generating new trash removal jobs
Provided updates to clients concerning the status of services
Audited all services completed per clients request and provided job completion details to assure client approval
Obtained and reviewed pictures from vendors to confirm services performed and accurately report cubic yardage removed
Audited services completed per client request and delivered job completion details to ensure client satisfaction
Longer work history available upon request

Education

Certificate of Medical Office Assistant -

Grossmont College

High School Diploma - undefined

Santana High School

Skills

Customer support
Client services
Client service
Product Knowledge
Sales Strategies
Sales Support
Customer Engagement
Teamwork

CRM Software
Medical Terminology
Sales Analytics
Medical Coding
Medical Office Procedures
Jobber
Client support
Client service

Timeline