Jessica Volk
Spruce Grove,Alberta
Summary
Adept Commercial Driver and seasoned Server, I excel in safe driving practices and superior customer service, as demonstrated at Spruce Grove Taxi and The Olive Garden. Skilled in GPS navigation and multitasking, I've consistently achieved upsale goals and maintained positive customer relationships, showcasing a strong work ethic and a commitment to excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Commercial Driver
Spruce Grove Taxi
01.2023 - Current
- Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
- Completed daily route consisting of up to Number stops, focusing on safety and timeliness.
- Kept accurate records of hours driven, miles covered, fuel usage, and maintenance performed to ensure compliance with regulations.
- Conducted thorough pre-and post-trip vehicle inspections, identifying potential issues before they became problems.
- Adapted quickly to changing road conditions while maintaining control over the vehicle at all times, preventing accidents or other risks associated with commercial transportation.
- Developed lasting relationships with customers through consistent professionalism, punctuality, and a commitment to exceptional service.
School Bus Driver
Southland Transportation Ltd.
08.2023 - 12.2023
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Server
The Olive Garden
09.2018 - 08.2022
- Strive to hit up sale goals and beyond
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Tutti Frutti Breakfast & Lunch
04.2014 - 09.2018
- Continuously set and achieved up sale goals
- Strive for excellence in customer service
- Worked alongside management to train staff members effectively and efficiently
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Hap's Hungry House
06.2007 - 04.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
GED -
Jasper Place School
Edmonton, ABSkills
- Excellent Customer Service
- Time Management Efficiency
- Strong Work Ethic
- Safe Driving Practices
- Defensive Driving Techniques
- Vehicle inspection proficiency
- Transportation safety
- Commercial driving
Languages
English
Certification
M.E.L.T Course completion
Class 2 with S endorsement
Timeline
School Bus Driver
Southland Transportation Ltd.
08.2023 - 12.2023
Commercial Driver
Spruce Grove Taxi
01.2023 - Current
Server
The Olive Garden
09.2018 - 08.2022
Server
Tutti Frutti Breakfast & Lunch
04.2014 - 09.2018
Server
Hap's Hungry House
06.2007 - 04.2014
GED -
Jasper Place School
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