Jessica Verhaeghe
Dauphin,MB
Summary
Dynamic professional with a proven track record at West Region Treaty 2&4 Health Services, excelling in client relationship building and cultural competency. Adept at enhancing client satisfaction through personalized support and effective communication. Recognized for fostering collaboration and maintaining accurate records, ensuring a seamless navigation process for diverse populations.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Client Navigator/Intakes
West Region Treaty 2&4 Health Services
Dauphin, MB
02.2024 - Current
- Cooperative team building with coworkers in developing the Childhood Compensation Program for The First Nations Child and Family Services and Jordan's Principle Settlement
- Serve as surge support for all of Manitoba to provide supports, resources and information to claimants and clients of this settlement and organization
- Complete intakes with clients, provide support and resources throughout Manitoba
- Enhanced client satisfaction by providing personalized guidance and support throughout the navigation process
- Contributed to a positive work culture by participating in staff meetings, trainings, and professional development opportunities.
- Demonstrated cultural competency and sensitivity according to client and employee need.
- Built strong relationships with community partners that led to increased collaboration opportunities.
- Maintained accurate client records by diligently updating documentation and using data management systems.
- Promoted a safe and supportive environment for diverse populations by maintaining cultural sensitivity throughout interactions.
Child Development Worker
Province of Manitoba
Dauphin, MB
11.2014 - 04.2024
- Participated in ongoing professional development opportunities to stay current on best practices in early childhood education.
- Developed strong relationships with families through consistent communication, building trust and fostering a supportive community atmosphere.
- Evaluated children''s progress using standardized assessment tools, adjusting instructional strategies as needed for optimal results.
- Establish short- and long-term goals in conjunction with the family/care provider and the Child Development Coordinator and/or Case Worker
- In collaboration, design/implement and evaluate interventions as part of an ongoing plan to meet the identified goals
- Develop activities to be carried out by care providers by demonstrating techniques, observing, and providing feedback
- Participate in pre-school intake, review and school transition meetings, providing developmental information and recommendations through verbal and written reports for incorporation into individual education plans
- Maintain ongoing documentation of child’s developmental process, case notes, goal summary and school transition reports, etc.
- Implemented positive reinforcement techniques to encourage desired behaviors among children in the classroom/daycare setting.
- Maintain required administrative records according to program guidelines
- Adhere to the Oath of Confidentiality, and actions are in keeping with the Personal Health Information Act requirements and The Freedom of Information and Protection of Privacy Act requirements
Direct Service Provider
Province of Manitoba
Dauphin, MB
2012 - 2024
- Provided compassionate support during difficult times, fostering trust and establishing strong relationships with clients.
- Participated in regular meetings with supervisors and peers to review client progress, discuss challenges, and adjust strategies as needed.
- Provided transportation assistance for various appointments, activities, and events.
- Facilitated smooth transitions between service providers by maintaining open lines of communication, sharing relevant information, and coordinating care efforts.
- Promoted positive behavior changes by modeling appropriate conduct and providing constructive feedback when necessary.
- Developed strong rapport with families involved in the case planning process
Early Childhood Educator II
Charlie Brown Daycare
Ste. Rose Du Lac, MB
2007 - 2014
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies to provide diverse approaches to learning.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among all children
- Assist in all areas of the daycare including children from 6 weeks old to 12 years old
- Nursery School Teacher 2012-2013
Educational Assistant
Ochre River School
Ochre River, MB
2006 - 2007
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decision making.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
- Supported student learning objectives through personalized and small group assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Prep Chef
Joey's Restaurant
2005 - 2006
- Contributed to a positive working environment through effective communication and teamwork practices.
- Demonstrated strong time management skills by prioritizing tasks efficiently during high-pressure situations.
- Maintained high standards of food quality and presentation through consistent adherence to recipes and plating guidelines.
- Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
Telecommunication/Telephone Fundraiser
Xentel DM Incorporated
Brandon, MB
2004 - 2005
- Maintained accurate records of donor interactions, ensuring proper documentation and data analysis for future campaigns.
- Engaging in outbound calls to promote products, services, or fundraising initiatives such as Diabetes Foundation, Summer Camp, etc.
- Exceeded individual call quotas by maintaining a high level of productivity and focus throughout each shift.
- Collaborated with supervisors on developing innovative strategies for overcoming common objections encountered during calls.
Support Worker
Brandon Support Services
Brandon, MB
2004 - 2005
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided support to individuals with intellectual and/or physical disabilities
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Assisting residents with daily activities such as bathing, dressing, grooming and feeding
- Assisting residents with mobility in the house and community
- Assisted clients in managing medications, ensuring adherence to prescribed treatments.
Education
Early Childhood Education II -
Assiniboine Community College Workplace Program
Swan River, MB01-2004
Skills
- Client relationship building
- Teamwork and collaboration
- Critical thinking
- Excellent communication
- Organizational skills
- Caring and empathetic
- Active listening
- Effective communication
- Verbal and written communication
- Adaptability and flexibility
Certification
- Wise Practices for Life Promotion Training with Thunderbird Partnership Foundation
- Culture as a Foundation Training with Thunderbird Partnership Foundation
- ASIST (Applied Suicide Intervention Skills Training) Workshop in Suicide First Aid
- Community Crisis Response Training with Thunderbird Partnership Foundation
- Pharmacology- Understanding Opioid Addiction Training with Thunderbird Partnership Foundation
- Prescription Drug Abuse Training with Thunderbird Foundation
- Indigenous Perspectives on Trauma, Vicarious Trauma and Wellness Training with Thunderbird Partnership Foundation
- Mental Health First Aid First Nations Training
- Capacity Enhancement: Community Based Crisis Team Development with the Manitoba Keewatinowi Okimakanak Inc. Mobile Crisis Team
- Prescription Drug Abuse Training with Thunderbird Partnership Foundation
- Land for Healing Training and dialogue with Thunderbird Partnership Foundation
- Indigenous Helper Wellness: Building Skills for Self-Care Learning delivered by Shaabe Makwa and accredited be the Indigenous Certification Board of Canada
- Using Trauma Informed Approaches in Our Work: From Understanding to Practice Training with Thunderbird Partnership Foundation
Timeline
Client Navigator/Intakes
West Region Treaty 2&4 Health Services
02.2024 - Current
Child Development Worker
Province of Manitoba
11.2014 - 04.2024
Direct Service Provider
Province of Manitoba
2012 - 2024
Early Childhood Educator II
Charlie Brown Daycare
2007 - 2014
Educational Assistant
Ochre River School
2006 - 2007
Prep Chef
Joey's Restaurant
2005 - 2006
Telecommunication/Telephone Fundraiser
Xentel DM Incorporated
2004 - 2005
Support Worker
Brandon Support Services
2004 - 2005
Early Childhood Education II -
Assiniboine Community College Workplace Program