Jessica Vargas
Moreno Valley
Summary
Personable and dedicated Customer Service Representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Customer Support Representative III
County of Riverside DPSS
Riverside
10.2023 - Current
- Resolves customer inquiries through phone, email, and chat support channels.
- Manages case documentation using county-specific software systems.
- Assist in training new staff on customer support procedures and tools.
- Facilitate follow-up communications to ensure client satisfaction and support needs were met.
- Respond quickly to urgent requests from tenants regarding repairs or maintenance needs.
- Prioritize and organized tasks to efficiently accomplish service goals.
- Organize special events at the facility such as conferences and events.
- Coordinate daily dispatch operations for efficient route management.
- Maintain accurate records of dispatch activities and driver communications.
Customer Service Representative II
County of Riverside
Riverside
09.2021 - 10.2023
- Maintain, store, and process incoming records; input information into G Drive as needed for Long-term Storage (LTS).
- Prepare all necessary paperwork and reports for all processes that include LTS Transitional Intake Process, Records Disposition Certification Process, and Research Process.
- Gather report for monthly LTS purge and prepare needed paperwork for Supervisor and Manager signatures for disposal approval. Collect, sort, and box outgoing quantities of files; prepare for courier outgoing.
- Print updated CTS shelf listing to begin quality assessment on assigned shelves.
- Assist in the Purge Project, pulling 93,612 files, boxing files and running a QA on all boxes to be destroyed.
Customer Support Representative II
County of Riverside DPSS
Riverside
09.2016 - 09.2021
- Assist customers by providing information; update work logs; research various systems and troubleshoot problems.
- Keeping vehicle maintenance reports; driving all vehicles to fleet for regular maintenance; assigning vehicles for dispatch.
- Responded to customer issues to provide immediate resolution and improve retention.
- Issued work orders through Service Now for repairs to plan maintenance of buildings and furniture.
- Constantly coordinating and communicating with Facility Tech Supervisors, Security, Management and Facilities Management (FM).
- Stayed on top of high priority work orders and updated every 3 days if needed.
- Followed up with customer and/or building maintenance for current updates on their tickets.
- Schedule Teleconferences and WebEx meetings.
TEMP Customer Service Representative II
County of Riverside
Riverside
08.2015 - 08.2016
- Using a County vehicle, I deliver and pick up documents, materials, records and supplies in two assigned routes for a group of customers.
- Lift up to 70 pounds of weight.
Customer Service Representative II
California Budget Finance
Moreno Valley
12.2012 - 07.2015
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers in making payments on accounts and setting up payment plans.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Answered 100+ inbound calls per day and directed to individuals or departments.
Education
High School Diploma -
John W. North High School
06.2012
Skills
- Clerical support
- Fleet dispatching
- Adaptive team player
- Problem-solving abilities
- Relationship building
- Able to lift 50 lbs
- Flexibility
- Creative planning
Languages
English
First Language
Spanish
Limited
Hobbies and Activities
- Painting and drawing
- Car enthusiast
- Crafts
Timeline
Customer Support Representative III
County of Riverside DPSS
10.2023 - Current
Customer Service Representative II
County of Riverside
09.2021 - 10.2023
Customer Support Representative II
County of Riverside DPSS
09.2016 - 09.2021
TEMP Customer Service Representative II
County of Riverside
08.2015 - 08.2016
Customer Service Representative II
California Budget Finance
12.2012 - 07.2015
High School Diploma -
John W. North High School