Summary
Overview
Work History
Skills
Timeline
Generic

Jessica Vanderbyl

Castro Valley

Summary

Experienced healthcare professional with 11 years of experience seeking a Practice Manager position. Demonstrated expertise in managing clinic operations, ensuring compliance, overseeing financials, and fostering staff development across various healthcare settings. Proven track record in implementing quality controls, operational procedures, and performance improvement principles to optimize patient care and enhance clinic efficiency.

Overview

16
16
years of professional experience

Work History

Operational/Financial Planning Manager

Trucking Company
07.2024 - Current
  • Oversee daily operations of the transportation department to ensure efficient and timely delivery of goods
  • Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
  • Optimized inventory management strategy through accurate forecasting and demand planning methodologies.
  • Develop and implement operational policies and procedures to maximize productivity and ensure safety compliance
  • Manage a team of drivers and support staff, providing training and performance evaluations to enhance skill sets and promote growth
  • Oversaw budgets, payroll, and accounts payable and receivable.
  • Coordinate with the maintenance team to ensure all vehicles are in optimal condition, reducing downtime and maintaining fleet reliability
  • Analyze operational data and reports to identify trends, forecast needs, and address logistical challenges
  • Deployment of strategic business plans to accomplish accounting, compliance, and revenue targets.
  • Conducted detailed analysis of company financial information and oversaw preparation of related reports.
  • deployment of strategic business plans to accomplish accounting, compliance, and revenue targets.
  • Prepared accurate financial statements at end of quarter to summarize financial health and business performance.
  • Liaise with customers and vendors to establish strong relationships and ensure satisfaction with services provided
  • Negotiated favorable terms with vendors and suppliers, achieving significant savings on procurement expenses.
  • Monitor budgetary aspects of operations, including fuel consumption, repairs, and labor costs, to ensure financial targets are met
  • Evaluated investment opportunities diligently, contributing to informed decisions regarding potential projects and their expected returns.
  • Implement strategic planning and resource allocation to improve efficiency and service quality while reducing operational costs
  • Ensure compliance with federal, state, and local regulations governing the transportation industry
  • Utilize technology and software for route planning, tracking, and inventory management to streamline operations and enhance decision-making processes

Owner

Serenity Escape Oasis
08.2023 - Current
  • Dynamic and dedicated business owner with hands-on experience in the hospitality industry, seeking to leverage expertise in property management, customer service, and marketing to enhance the Airbnb experience for guests and maximize property potential
  • Successfully established and managed an Airbnb property, achieving a 98% occupancy rate within the first year
  • Developed a comprehensive marketing strategy, utilizing social media platforms and targeted advertising, resulting in a 15% increase in bookings
  • Designed a guest experience that included personalized welcome packages, local recommendations, and a seamless check-in process, leading to an average rating of 5 stars on Airbnb
  • Implemented efficient property maintenance schedules and collaborated with local service providers to ensure the highest standards of cleanliness and functionality
  • Managed all financial aspects, including pricing strategies, budgeting, and bookkeeping, ensuring profitability and sustainability of the business
  • Responded promptly to guest inquiries, handling any concerns with professionalism and care, resulting in increased customer satisfaction and repeat bookings
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Practice Manager

City Health
03.2023 - 08.2023
  • Managed comprehensive audits in operations, compliance, finance, and human resources, leading to the development and implementation of quality control standards and operational procedures that enhanced practice efficiency
  • Directed human resources functions, addressing employee grievances, implementing disciplinary actions, and providing mentorship to cultivate a high-performing team
  • Coordinated patient care with a network of specialists, including orthopedists and neurologists, and handled communications with legal and insurance professionals regarding workers' compensation cases
  • Ordered all office supplies and kept check on inventory levels.
  • Developed close working relationships with front office and back office staff.
  • Developed strategic partnerships with vendors to secure competitive pricing on supplies and services.
  • Managed financial processes, including billing, collections, and insurance reimbursements, resulting in increased revenue.
  • Ensured compliance with industry regulations through regular audits, risk assessments, and corrective action plans.
  • Addressed patient concerns promptly while maintaining a high level of professionalism, ultimately leading to improved patient retention rates.
  • Optimized clinic workflow by regularly evaluating and adjusting staff roles and responsibilities.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Established performance metrics to evaluate team efficiency and identify areas for improvement.
  • Oversaw facility maintenance projects to ensure a safe, clean environment for patients and employees alike.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Ordered all pharmacy supplies and kept check on inventory levels.

Practice Manager - Oncology/Hematology

Epic Care Clinic
03.2020 - 01.2023
  • Managed daily clinic operations, collaborating with physicians on administration and aligning patient, staff, and physician experiences with organizational standards
  • Administered budget oversight by setting financial targets, improving data collection, and reporting on fiscal progress to optimize clinic revenues and expenses
  • Conducted comprehensive staff performance evaluations and applied Lean methodologies to enhance operational efficiency and address concerns from staff, patients, and providers
  • Developed and implemented new standard operating procedures to elevate quality standards, incorporating feedback from patients and physicians and providing targeted staff training
  • Developed close working relationships with front office and back office staff.
  • Ordered all office supplies and kept check on inventory levels.
  • Supervised team of 26 office personnel.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Oversaw accounting, budgeting, and financial reporting.
  • Improved practice revenue through effective financial management and strategic cost reductions.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
  • Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.

Clinical Operations Director

Concentra
07.2019 - 03.2020
  • Directed comprehensive coordination of departmental operations, focusing on patient treatment protocols to enhance recovery outcomes
  • Administered human resources functions, including addressing employee grievances, enforcing disciplinary measures, and fostering staff development
  • Maintained oversight of equipment upkeep and supply procurement to support continuous patient care, while liaising with legal and insurance professionals regarding workers' compensation cases
  • Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
  • Developed, implemented, revised, and evaluated policies and procedures.
  • Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
  • Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Improved overall clinic functioning by creating standardized processes and procedures for daily operations.
  • Developed and implemented strategic plans enabling facility to meet budgetary and quality assurance goals.
  • Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.

Clinical Operations Manager - Orthopedic Specialty

Health Link Medical Center
01.2015 - 01.2019
  • Managed clinical and office workflows to enhance patient service and performance outcomes, including addressing HR matters, resolving employee issues, and providing mentorship for staff development
  • Oversaw the development and launch of clinics at two additional sites, ensuring operational readiness and service quality
  • Supported daily administrative tasks, including patient financial consultations, payment processing, inventory management, and surgical preparation, while also assisting physicians with various orthopedic procedures
  • Recruited trained, and mentored new employees, fostering their professional development within the organization.
  • Ensured regulatory compliance with timely audits, thorough documentation, and prompt corrective actions.
  • Improved patient satisfaction by streamlining clinical operations and implementing efficient processes.
  • Developed key performance indicators to monitor departmental progress and identify areas for improvement.
  • Conducted performance evaluations for staff members, identifying strengths as well as areas for growth and improvement opportunities.
  • Evaluated and analyzed patient feedback to identify gaps in service delivery, implementing effective solutions that led to increased satisfaction rates.
  • Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
  • Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
  • Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
  • Oversaw overall operation of nursing services and patient care.

Third Party Coordinator

Pacific Fertility Center
07.2014 - 10.2014
  • Facilitated donor coordination and provided comprehensive education and support, ensuring clear communication of treatment cycles, genetic testing protocols, and medication guidelines to optimize patient comprehension and outcomes
  • Managed meticulous record-keeping and document review for donor and recipient files to maintain strict adherence to FDA regulations, while fostering collaborative relationships with medical professionals to enhance patient care quality

IVF/Donor Coordinator

Laurel Fertility Care
08.2013 - 05.2014
  • Coordinated patient cycles and assisted in surgical procedures, ensuring thorough genetic testing, ultrasound administration, and patient counseling, enhancing the patient care experience
  • Facilitated the matching and screening of donors with recipients, and managed communication with insurance companies for authorization and account processing, contributing to the efficiency of treatment delivery

IUI/IVF Coordinator

Reproductive Science Center
05.2009 - 04.2011
  • Coordinated logistics for fertility treatments, including the arrangement of appointments, preparation of laboratory work, and specimen processing to ensure a streamlined patient experience
  • Conducted ultrasounds and diagnostic tests, and provided injection administration, enhancing patient care throughout the IUI and IVF cycles while fostering supportive relationships with patients

Skills

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Timeline

Operational/Financial Planning Manager

Trucking Company
07.2024 - Current

Owner

Serenity Escape Oasis
08.2023 - Current

Practice Manager

City Health
03.2023 - 08.2023

Practice Manager - Oncology/Hematology

Epic Care Clinic
03.2020 - 01.2023

Clinical Operations Director

Concentra
07.2019 - 03.2020

Clinical Operations Manager - Orthopedic Specialty

Health Link Medical Center
01.2015 - 01.2019

Third Party Coordinator

Pacific Fertility Center
07.2014 - 10.2014

IVF/Donor Coordinator

Laurel Fertility Care
08.2013 - 05.2014

IUI/IVF Coordinator

Reproductive Science Center
05.2009 - 04.2011

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Jessica Vanderbyl