Jessica Umbelina Costa Pedro
San Francisco
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Au Pair
Cultural Care
03.2018 - 03.2020
- Exchange program;
- Developed bilingual abilities in English through immersive conversation and activities;
- Managed school and extra curricular activities schedule;
- Multi-tasked to meet the family’s needs;
- Adapted to unfamiliar environment and embraced cultural differences.
Assistant Event Planner
Rcom Eventos
04.2017 - 02.2018
- Coordinated schedules and timelines for events;
- Managed event logistics and operations;
- Managed administrative logistics of events planning, event booking and event promotions;
- Planned large-scale events such as trade shows, conferences, and meetings;
- Organized, coordinated and deployed corporate events while focusing on delivering superior customer service;
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Freelancer in Events
Self-employeed
03.2014 - 03.2017
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Collaborated with cross-functional teams to ensure seamless delivery of services, increasing overall team productivity.
- Educated clients on best practices for their specific industries, helping them achieve better results from our services.
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Organized field trips and outings as part of program offerings, broadening participant experiences.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Assisted in preparing recreational materials and supplies for each activity.
- Monitored participation in recreational activities to provide assistance to participants.
- Provided feedback and guidance to program participants regarding progress and development.
Marketing Intern
BMI Sociedade De Advogados
10.2013 - 02.2014
- Boosted brand awareness by developing creative marketing strategies and campaigns.
- Updated company profiles on multiple online platforms as part of reputation management strategy ensuring positive brand image.
- Assisted in creating written, video and image content for marketing channels.
- Scheduled social media postings to advertise products and generate site traffic.
- Contributed to mock-ups, email campaigns, and social media content.
- Contributed to the creation of compelling content for company blog, newsletter, and website.
- Provided administrative support to the marketing team by maintaining databases, tracking projects progress, scheduling meetings.
- Delivered weekly reports summarizing achievements and key performance indicators assisting management decision-making processes.
Events Intern
Conselho Regional De Corretores De Imóveis De São
06.2013 - 10.2013
- Supported events execution and venue set up and tear down;
- Assisted in content development for events, drafting, and distributing promotional materials;
- Contributed to social media outreach, content development, and schedule management;
- Supported planning, communications, and scheduling of realtors' events;
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors;
- Executed record filing system to improve document organization and management.
Call Center Operator
Itaú Unibanco · Full-time
03.2012 - 05.2013
- Responded to customer requests for products, services, and company information;
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences;
- Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions;
- Resolved concerns with products or services to help with retention and drive sales.
Education Administrator
Damásio Educacional
06.2010 - 02.2012
- Directed day-to-day operations of the education program and supervised support staff to delegate assignments and evaluate performance;
- Developed curriculum and lesson plans to achieve the objectives of each course;
- Scheduled educational activities, faculty lectures, and departmental events to drive the mission and values of institution;
- Checked instructor lessons and communication in order to assess the quality of education and assistance offered to students.
Education
Certificate - Marketing
City College of San Francisco
San Francisco, CA05.2024
Continuing Studies Program - Marketing Without Money: SEO And Social Media
Stanford University
Stanford, CA07.2019
Continuing Education - Marketing And Social Media
Long Island University
Greenvale, NY07.2018
Bachelor in Public Relations -
FECAP
São Paulo12.2015
Skills
- Creating Good Habits
- Strategy Management
- Event Preparation
- Accommodation Organization
- Agenda Setting and Control
- Travel and Event Coordination
- Customer Relationship Management
- Understanding Customer Needs
Honors & Awards
Award Brazilian Public Relations Association 2016
The Brazilian Public Relations Association awarded my monograph third place in 2016.
Category: ”Third Sector Monograph”
The theme of the Monograph: "Team Building as a Public Relations Strategy"
Languages
Portuguese
Native or Bilingual
English
Full Professional
Timeline
Au Pair
Cultural Care
03.2018 - 03.2020
Assistant Event Planner
Rcom Eventos
04.2017 - 02.2018
Freelancer in Events
Self-employeed
03.2014 - 03.2017
Marketing Intern
BMI Sociedade De Advogados
10.2013 - 02.2014
Events Intern
Conselho Regional De Corretores De Imóveis De São
06.2013 - 10.2013
Call Center Operator
Itaú Unibanco · Full-time
03.2012 - 05.2013
Education Administrator
Damásio Educacional
06.2010 - 02.2012
Certificate - Marketing
City College of San Francisco
Continuing Studies Program - Marketing Without Money: SEO And Social Media
Stanford University
Continuing Education - Marketing And Social Media
Long Island University
Bachelor in Public Relations -
FECAP
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