Jessica Torre
Sudbury,Ontario
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing excellent customer support to users and adept at analyzing data to drive optimal user experience. Combines personal expertise with diverse professional relationships to provide maximum support quality.
Overview
9
9
years of professional experience
Work History
Technical Support Engineer
Oracle NetSuite Philippines
01.2022 - 08.2023
Intermediate Product Support Engineer
OpenText Philippines
01.2019 - 02.2022
Technical Support Specialist
IBM Business Services Inc
01.2016 - 07.2019
Trade Order Clerk
Philippine Bank of Communications
01.2015 - 07.2016
Education
Certificate Diploma - IT Business Analysis
Cambrian College
Sudbury, ON06.2024
Bachelor of Science - Information Technology
Far Eastern University
Makati, Philippines04.2015
Skills
- Customer Service
- Time Management
- Works well with Team Members
- Technical Expertise
- Issue Escalation
- Attention to Detail
- Ticket Management
- Organizational Skills
- Product Knowledge
- Data Analysis
- Customer Communication and Empathy
- Microsoft Windows and Office
- Friendly and Patient
- Effective Multitasking
Timeline
Technical Support Engineer
Oracle NetSuite Philippines
01.2022 - 08.2023
Intermediate Product Support Engineer
OpenText Philippines
01.2019 - 02.2022
Technical Support Specialist
IBM Business Services Inc
01.2016 - 07.2019
Trade Order Clerk
Philippine Bank of Communications
01.2015 - 07.2016
Certificate Diploma - IT Business Analysis
Cambrian College
Bachelor of Science - Information Technology
Far Eastern University
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