Jessica Tkachuk

• Coordinated appointment scheduling for service and sales departments, optimizing workflow efficiency.
• Communicated effectively with clients to confirm appointments and address inquiries promptly.
• Maintained accurate records of customer interactions using dealership management software.
• Collaborated with service technicians to prioritize urgent requests and enhance customer satisfaction.
• Trained new team members on appointment coordination procedures and best practices for client engagement.
• Developed and maintained strong relationships with clients, fostering loyalty through exceptional service experiences.
• Directed telephone calls to appropriate parties.
• Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
• Called and rescheduled appointments for clients.
• Assisted with training new staff members on proper appointment coordination procedures and best practices.
• Maintained strict confidentiality when handling sensitive client information during the scheduling process.

• Supervised inventory management processes, ensuring stock levels aligned with sales forecasts.
• Trained and mentored team members on efficient stocking techniques and safety protocols.
• Implemented streamlined receiving procedures, reducing processing time for incoming shipments.
• Coordinated daily stock replenishment to optimize product availability on the sales floor.
• Developed and maintained effective communication with cross-functional teams to support inventory needs.
• Enhanced backroom organization, improving accessibility and efficiency for team operations.
• Led regular audits of inventory systems to ensure accuracy and compliance with company standards.
• Trained new team members on company procedures, inventory management software, and best practices for stock handling.
• Improved inventory accuracy by conducting regular stock audits and maintaining organized storage areas.

Cashier Assistant

• Processed customer transactions accurately and efficiently, ensuring a smooth checkout experience.
• Maintained knowledge of product promotions and sales to enhance customer service.
• Managed cash drawer, balanced receipts, and resolved discrepancies promptly.
• Assisted in training new cashiers on register operations and customer service protocols.
• Implemented strategies to streamline checkout procedures, reducing wait times for customers.
• Addressed customer inquiries and concerns, fostering positive relationships and satisfaction.

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Assistant Manager

• Coordinated cross-departmental communication to ensure alignment on project goals and deadlines.
• Implemented process improvements that increased workflow efficiency and reduced turnaround times.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.

• Contributed to loss prevention efforts by adhering to company policies and procedures diligently.
• Built relationships with customers to encourage repeat business.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Addressed customer needs and made product recommendations to increase sales.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Managed cash drawer accurately, ensuring all transactions balanced at end of day.
• Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.