Jessica Thompson

Store Manager

Rileystreet Art Supply

02.2011 - Current

Managed daily operations to ensure smooth functioning of the store.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise.
Completed point of sale opening and closing procedures.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Conducted regular performance reviews for staff members.
Approved regular payroll submissions for employees.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Fostered a positive work environment by cultivating strong relationships between team members through team-building.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Supervised guests at front counter, answering questions regarding products.
Optimized labor scheduling according to store needs while adhering to budget constraints.
Oversaw loss prevention efforts.
Promoted team collaboration, performance, and efficiency.
Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
Fostered culture of excellence and accountability among staff.
Implemented customer feedback system to address and quickly rectify any issues.
Enhanced team performance with comprehensive staff trainings.
Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.