Jessica Thomas
San Diego
Summary
Motivated and customer-focused professional seeking a bartending position with a team where I can grow and build lasting connections. Experienced in high-volume customer service environments, with a proven ability to resolve issues efficiently and maintain a positive guest experience. Known for a strong work ethic, clear communication, and using empathy to build rapport and foster customer loyalty. Committed to delivering exceptional service and contributing to a dynamic team atmosphere.
Overview
5
5
years of professional experience
Work History
Server
Chilis's Bar and Grill
05.2020 - 07.2021
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables while maintaining attention to detail and customer satisfaction.
- Maintained cleanliness of dining area, adhering to health and safety standards.
- Understood and practiced safe food handling procedures
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
Noonan Family Swim School
03.2023 - 08.2024
- Assisted in scheduling swim classes, optimizing resource allocation for instructors and facilities.
- Developed instructional materials for customers, facilitating understanding of swim program offerings and policies.
- Resolved conflicts and complaints effectively, enhancing overall customer experience and retention rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Certificate - Bartending
Gaslamp Bartending School
San Diego, CA09-2025
Bachelor of Science - Kinesiology
California State University, San Marcos
San Marcos, CA05-2025
Skills
- Full Knowledge of Cocktails and Preparation
- Efficient in Toast POS System
- SD Food Handlers
- RBS Certificate
- Excellent Customer Service
- Ability to Work with Others
- Team Mentality
- CPR Certified
Timeline
Customer Service Representative
Noonan Family Swim School
03.2023 - 08.2024
Server
Chilis's Bar and Grill
05.2020 - 07.2021
Certificate - Bartending
Gaslamp Bartending School
Bachelor of Science - Kinesiology
California State University, San Marcos
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