Jessica Thelin
Qualicum Beach,BC
Summary
Resourceful Waitress Supervisor known for high productivity and efficient completion of tasks. Possess specialized skills in team leadership, customer service management, and conflict resolution. Excel in communication, problem-solving, and adaptability, ensuring smooth restaurant operations and positive dining experiences.
Overview
6
6
years of professional experience
Work History
Waitress Supervisor
Inbae Park
Qualicum Beach, B.C
04.2019 - Current
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Resolved customer complaints in a timely manner with professionalism.
- Created daily shift schedules for waitstaff according to business needs.
- Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Participated in menu planning activities by providing input on pricing strategies and recipe modifications.
Camp Counselor Volunteer
Salvation army
Gibsons, British Columbia
07.2019 - 08.2019
- Organized and facilitated various recreational activities for campers, such as outdoor games, arts and crafts, swimming and hikes.
- Supervised campers during meals and other activities to ensure safety of all participants.
- Provided guidance to campers in resolving conflicts or issues that arose between them.
Education
License Certificate - Aviation
Sealand Flight
Qualicum Beach, BC11-2023
Commercial Pilot License - Commercial Aviation
Kanata Flight Training College
High River, ABSkills
- Waiting tables
- Hygiene standards
- Task Delegation
- Order Accuracy
- Complaint Handling
- Menu knowledge
- Recruitment
- Worker Training
- Customer Service
- Food Safety
- Decision-Making
Timeline
Camp Counselor Volunteer
Salvation army
07.2019 - 08.2019
Waitress Supervisor
Inbae Park
04.2019 - Current
License Certificate - Aviation
Sealand Flight
Commercial Pilot License - Commercial Aviation
Kanata Flight Training College